Went diving with that Ponto Malongane outfit last October.
There were two skippers driving boats. One was from S.A., one was German.
After one trip with the German we refused to go out with him again. He was like a Nazi! Also, his boat handling did not impress.
The other guy did an excellent job for the rest of the week, and received a good tip.
Wonder, Deefstes, was it the same German that took you and your good wife out?
Having read the email they sent it does state what the conditions are like there, and in other parts of that coast, fairly accurately IMO.
However, as others have said, I do believe it was skipper's error.
I assume you both put on the lifejackets supplied before launching, then stopped outside the breakers to take them off?
That is when a decent brief should be given to all aboard as to what to expect on the dive/recovery/beaching.
The German guy we had didn't do that. We had already spent a week down at Aliwal Shoals so we knew the story. Had we been fresh, then maybe we might not have fared so well.
Bottom line, I think sea conditions were marginal on the day you went out - having had three days of no diving due to weather/sea.
They probably took you out when they shouldn't have.
But having done so, that Duty of Care applied, and they bore responsibility for what happened.
I have a lot of respect for the boat handlers in that part of the world. It is unlike anything I've seen elsewhere.
A mistake was made, but the least they should do is offer you five days of free dives, and accommodation.
You were unfortunate. Best wishes to your wife for a speedy recovery.
And be SURE to dive that coast again! You owe it to yourselves. It can be magical.
Seadeuce
BTW we would go diving with them again.