Mares warranty service

[Scubafast]

I must have missed the post that indicates who pays the labor. If the reg was "repaired" at a facility other than the shop where the reg was sold, who pays for the labor? Should the non-selling shop be expected to do the labor for free? Does the manufacturer reimburse the repair facility? If so, how is the fee determined? Several posts compare autos to regs. I believe the manufaturer does reimburse the dealer that does the repair work.

The repair price is set by each individual shop so shop around and the customer pays for the labor. Here in Houston some shops charge $150 for annual service and it takes them 6 weeks to do it and another charges $35 for Warrany service and $129 for non warranty and has it done in one week.
The dealer is NOT reimbursed by any company I know of.

 

[Hoosier]

Mares is now offerring the lifetime free part. All power that the customer can do is not to buy anymore if their service doesn't meet your expectation.




Mares Introduces: LIFETIME SERVICE PARTS POLICY



Mares Diving announces a new Lifetime Service Parts Policy for all Regulators sold in the U.S. and Canada effective January 1st, 2006.

In addition to the Limited Lifetime Warranty offered on all Mares Regulators, Mares will now offer free "Lifetime Service Parts" to all consumers on the purchase of any Mares Regulator sold in the U.S. and Canada. Mares will supply the necessary parts for the annual service of the regulator 1st and 2nd stages at no charge to maintain the Limited Lifetime Warranty, for the useful lifetime of the regulator to the original owner.

"Mares has always been an industry leader in Regulator Technology, the addition of this new policy will reinforce our commitment to a higher level of service for both dealers and consumers" states Phil Mintz, Director of Sales and Marketing, Mares Diving Division of Head USA.

Along with the introduction of the Mares Regulator Lifetime Service Parts Policy, Mares will also offer the opportunity for consumers who purchased a Mares Regulator in 2004 or 2005 the option to upgrade to the new Lifetime Parts Policy for a nominal fee.

All Mares Authorized Dealers have been sent the details on the new Lifetime Service Parts Policy and upgrade.

 

[abitton]

Strange...

I was under the impression that this was standard for Mares... That's one of the reasons I bought my Mares regs last year...

Alex

Mares is now offerring the lifetime free part. All power that the customer can do is not to buy anymore if their service doesn't meet your expectation.




Mares Introduces: LIFETIME SERVICE PARTS POLICY



Mares Diving announces a new Lifetime Service Parts Policy for all Regulators sold in the U.S. and Canada effective January 1st, 2006.

In addition to the Limited Lifetime Warranty offered on all Mares Regulators, Mares will now offer free "Lifetime Service Parts" to all consumers on the purchase of any Mares Regulator sold in the U.S. and Canada. Mares will supply the necessary parts for the annual service of the regulator 1st and 2nd stages at no charge to maintain the Limited Lifetime Warranty, for the useful lifetime of the regulator to the original owner.

"Mares has always been an industry leader in Regulator Technology, the addition of this new policy will reinforce our commitment to a higher level of service for both dealers and consumers" states Phil Mintz, Director of Sales and Marketing, Mares Diving Division of Head USA.

Along with the introduction of the Mares Regulator Lifetime Service Parts Policy, Mares will also offer the opportunity for consumers who purchased a Mares Regulator in 2004 or 2005 the option to upgrade to the new Lifetime Parts Policy for a nominal fee.

All Mares Authorized Dealers have been sent the details on the new Lifetime Service Parts Policy and upgrade.