Lightmonkey Support?
- Thread starter Toadie
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There is no safe spot on the internet. I've been on the OPs end as well. Asking questions I thought were good but weren't and have gotten laid into. It's the internet. You're safe nowhere. So if a person isn't comfortable dealing with getting ripped by people, they shouldn't post on the internet. I expect to get ripped anytime I comment on something, even if it's in a positive way. It's the nature of the beast. Internet anonymity brings out the worst in people. I say it shows most people's true colors.
Reading this thread I kinda feel like I've stumbled onto TheDecoStop of old before Sotis ruined it.
flymolo
Contributor
Light monkey was really good to me when it came to fixing my 1200+ dollar light after I damaged it. Doesn't seem fair to go after them on the internet, over what most have agreed was a reasonable response to your question. I'm also not surprised that people are upset with your attempted "call-out", as most of us are extremely grateful to the manufacturers that make this sport possible.
I do think their response could have been a little more helpful without increasing liability or taking up much of their time. Remember, those claiming "well they aren't a dealer, they are just manufacturers," by selling direct they have earned a greater profit than by selling through a dealer...
They could have said something like "boltsnaps are placed on top and bottom of the rigging to work with many methods of use. Please refer to product photos at the link below for some examples of use, and discuss the method best for you with your instructor."
That confirms that the guy did receive what was expected and not something wrong, gives an example without giving instruction, and still contains the same call to speak with your instructor. I have sidemount bottles with and without the top boltsnap, which can come in handy as just another spot to clip off when storing a bottle, just like I have sidemount bottles with carabiners and boltsnaps, and with hose clamps and with cambands, and sidemount regs with two 7' hoses, two 5' hoses, 1 7' hose and one ~34 inch hose...
But in their defense, the product picture clearly shows the boltsnap on the top, I've never heard that top paracord piece called a "safety ring," and there are many pictures and videos of rigging and how to use it on the internet, so while it's not necessarily a stupid question, it can certainly classify as a lazy one.
I don't read his original post as a "rant," just a disgruntled comment, and I am pretty certain if you bumped into one of the light monkey people at a dive site and asked for their advice on something, coming from a place of knowledge already so you aren't asking for instruction, just their input into A or B, they would gladly help you out...they are good people, and their customer service is generally great, and their answer wasn't rude, it was just direct and basic.
They could have said something like "boltsnaps are placed on top and bottom of the rigging to work with many methods of use. Please refer to product photos at the link below for some examples of use, and discuss the method best for you with your instructor."
That confirms that the guy did receive what was expected and not something wrong, gives an example without giving instruction, and still contains the same call to speak with your instructor. I have sidemount bottles with and without the top boltsnap, which can come in handy as just another spot to clip off when storing a bottle, just like I have sidemount bottles with carabiners and boltsnaps, and with hose clamps and with cambands, and sidemount regs with two 7' hoses, two 5' hoses, 1 7' hose and one ~34 inch hose...
But in their defense, the product picture clearly shows the boltsnap on the top, I've never heard that top paracord piece called a "safety ring," and there are many pictures and videos of rigging and how to use it on the internet, so while it's not necessarily a stupid question, it can certainly classify as a lazy one.
I don't read his original post as a "rant," just a disgruntled comment, and I am pretty certain if you bumped into one of the light monkey people at a dive site and asked for their advice on something, coming from a place of knowledge already so you aren't asking for instruction, just their input into A or B, they would gladly help you out...they are good people, and their customer service is generally great, and their answer wasn't rude, it was just direct and basic.
That would have been a great way to word it, but I wouldn't fault them for not coming up on the fly with wording that we here only came up with in hindsight.
Deflecting questions on the use of their products to instructors/mentors shouldn't strike a nerve. At least in my world, gear acquisition takes a back seat to training.
I made the mistake of asking a question there when I was a new ow Diver because I was interested in going down a tech route.
Needless to say, I found SB shortly there after due to their responses....
Only to join here in the midst of a dir or die era. Lol.
The internet is fun, especially when posters enjoy the anonymity that generally comes with the internet.
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