LDS Suicide

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Damsel- Maybe my thread title was a bit much, but then again maybe not. As Brad was eluding, there would be difficult times if there were no LDS's. In addition, it is obvious that it isn't easy to stay a float as a dive shop. If dive shops don't provide cust service, they will not survive. They would be "killing themselves" which leads to the title.

Sorry if the title offended.

Here is an example:
I moved to town last year. I needed some old scuba gear repaired that I had purchased in california. I talked tothe shop and the salesman said, "Did you buy that here?" Of course I responded, "no." His reply, "Then I guess I can't help you."

He was more interested in punishing me for not being what he percieved as an un loyal customer, than in creating a relationship. Those choices will kill a business.
 
Brian - Will do!

We need to figure out a time to dive this summer!
 
pcarlson1911:
Damsel- Maybe my thread title was a bit much, but then again maybe not. As Brad was eluding, there would be difficult times if there were no LDS's. In addition, it is obvious that it isn't easy to stay a float as a dive shop. If dive shops don't provide cust service, they will not survive. They would be "killing themselves" which leads to the title.

Sorry if the title offended.

Here is an example:
I moved to town last year. I needed some old scuba gear repaired that I had purchased in california. I talked tothe shop and the salesman said, "Did you buy that here?" Of course I responded, "no." His reply, "Then I guess I can't help you."

He was more interested in punishing me for not being what he percieved as an un loyal customer, than in creating a relationship. Those choices will kill a business.
not offended, just every time I see it come up I keep thinking it's a thread about the owner of some LDS commiting suicide, or something like that.

(Just one of my pet peeves, thread titles that aren't clear what the thread is about. Yeah, I know that should go in Whine & Cheez.)
 
Divin'Hoosier:
Polly's also sounds great. Unfortunately, both are just too far to be an option for me for my Advance qualification ... uuhhh .... I mean certification.


:blush: Thanks Jim

As to the LDS issue. As has been mentioned by others, keep in mind the things an LDS has to offer that you cant get from the internet. Where are you going to get the annual on your regs done? Airfills? What do you do when your BC inflator starts to stick.
It sounds like your LDS isn't filling your needs (retail, education, service), but there are others out there. As far as $$ goes, make sure you are looking beyond the imediate costs. For example my shop offers a discounted price on the labor for annual service on regs bought from us. You save about $30/ year on the labor. For most gear we come VERY close to the prices charged on the internet. In the occassions we don't come close, the internet site is sometimes selling the prices under the "dealer cost" often due to them going through the overseas grey market to get the gear.

Polly
 
Point taken. And actually a very good point.

To clarify my position a bit, I would love to be able to give my business to a local dive shop. I tried. Believe me, I tried. I was willing to give them 10% over and above what I'd pay on the internet. They couldn't match it. I have no problem paying "a bit" more to purchase locally, but when it becomes 15-25% more for the same product, that's too much. I do not buy from the gray market (i.e. Leisure Pro). Well ... OK ... once. And that was simply the USB cable for connecting my computer to my PC. Big deal. Really has nothing to do with actual diving. All of the gear I have purchased online is fully under the manufacturer warranty. All of it ... 100%.

Now you do make a very good point about training, service and air fills. I fully intend to give the shop closes to me my business in these areas. Well, OK ... not the training. Not any more. But that's not my fault, that's the fault of lousy instruction. I will, however, give them my loyal business on equipment service (which they do make a profit on), air fills and misc items (silicone, mask straps, computer battery kit, etc). When I'm in the market for a dry suit, I will buy from an LDS someplace. If not here, I'll find a good one in OH, IL or MI. I won't buy a dry suit off of the internet. Many have without issue. But given the cost and the importance of sizing, I will try VERY, VERY hard to find a knowledgeable LDS who can offer me a fair price.

I would very much like to see the LDSs in our area succeed. There are technically 6, but in two instances there are two shops owned by the same person (I think) on different parts of town. So 6 shops, 4 owners. Anyway, the one closest to me is actually expanding. This is the shop I took my OW from, but not the shop I'm currently taking AOW/EAN/PPB with (which will no longer get any of my business in the future :shakehead ). I have given the shop closest to me a fair amount of business on initial OW training for me and my daughter, basic equipment again for me and my daughter, equipment rental and misc stuff. I will be giving them my business for equipment service (except for computer ... they don't service the brand I have) and air fills. I will do my best to give them more business, but when it comes to higher priced items (dry suit, steel tanks, o2 analyzer, pony bottle/reg), I will shop around.

scubapolly:
:blush: Thanks Jim

As to the LDS issue. As has been mentioned by others, keep in mind the things an LDS has to offer that you cant get from the internet. Where are you going to get the annual on your regs done? Airfills? What do you do when your BC inflator starts to stick.
It sounds like your LDS isn't filling your needs (retail, education, service), but there are others out there. As far as $$ goes, make sure you are looking beyond the imediate costs. For example my shop offers a discounted price on the labor for annual service on regs bought from us. You save about $30/ year on the labor. For most gear we come VERY close to the prices charged on the internet. In the occassions we don't come close, the internet site is sometimes selling the prices under the "dealer cost" often due to them going through the overseas grey market to get the gear.

Polly
 
I agree - I have had the same problems with the same shop - they just don't care unless you bought it there. And cust. svc. is non-existent....I knew the name of the shop before it was revealed. There are still a few other dive shops in the area that are worth using and they get my business, but they are becoming extinct......
 
ill say this about my lds....with the tank issue the took care of me, refunded my eddy and vip, gave me a free loaner for my trip this weekend or until the color cylender arrives. BUT....the same shop has the digital underwater camera i want but to buy from them, it will cost me a staggering 600.00 more than the internet!:11: :11: !!!:confused: !thats no B.S.
the camera with housing on line is 370.$ here it is 970$$$$$ yipps!! so with that said i will support my lds to an extent but for an overcharge of 600$, i looked at the price tag in the store..........:shakehead
 
> I will support my LDS to an extent

I'll give my local brick and mortar LDS's a chance to offer product (and services) at reasonable, competitive prices. However, there is a point where I refuse to simply throw my money away out of charity.

What about gas fills? You obviously can't order gas over the Internet...at least not yet. I hear that one LDS in southern Ohio is charging $50.00 for 40 cft of 80% O2. Is that reasonable? I certainly won't be paying $50.00 to top a 40 cft tank with O2. I'll build my own cascade system first...recouping my cost in a few months.
 
correction the camera was the next model up from what i wanted so i can no longer say how large of a mark up it " would" be sorry with the mis-information
 

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