Complacency and arrogance will really kill a dive business. The competition here in Maine is similar to others; however, the difference here seems to be the attitude. While the "this is the only way" attituted is still king, the "don't like it, so what", attitude seems to be prominent. Then they use excuses and complain about the internet encroachment. Going the extra mile, and treating the customer they way you would like to be treated, is the only way.
Scuba diving is great, and that's what I want students and customers to believe as well. Yes, even with the "short season", as some would note.
I simply look at it as the warmer season and the not so warm season. Not to say there are not those days, when I question my actions and the thermostat reading.
Dennis--
Scuba diving is great, and that's what I want students and customers to believe as well. Yes, even with the "short season", as some would note.
I simply look at it as the warmer season and the not so warm season. Not to say there are not those days, when I question my actions and the thermostat reading.
Dennis--