LDS pricing

[redacted]

BEAT THAT ... SURE CAN ....... say you are diving and for some strange reason your regulator starts acting funny ... I just find a Scubapro dealer and show him my "lifetime" warranty card and he fix it right there. I don't have to go home, pay $20 in shipping fees and wait 3 weeks to get the regulator back ..... How much is it to ship your regulator to and from Leasurepro anyway? ..... Are they "certified Scubapro repair techinations" ..... I don't know. Do they get the Scubapro service bulletins concerning problems and how to fix them ..... or the continuning education that Scubapro offers to aurthorized shop personel. I have owned a Scubapro Mk 10 for almost 20 years and had it serviced every other year. Last time I took it in Bill asked if I had had any problems ..... he read a service bulletin about a possible problem with older piston 1st stages and how to fix it. By taking it down to my Scubapro shop I can put a face and a name on the person who will be working on my regulator. Should there ever be a problem then I know who to ask for. Last June I had a regulator in for service and we were waiting on parts to arive ..... no problem ... had a dive scheduel and the shop said if my regulator wasn't ready in time they would loan me a new one at no charge ........ WOULD LEASUREPRO DO THAT FOR YOU ?

Finding a Scubapro dealer who will honor that 'lifetime' warrenty card may be more difficult than you think, especially if you are travelling outside the USA. After all, a US Scubapro dealer is pretty unlikely to honor that warrenty card if it is written in Spanish. If you really want to avoid unanticipated repair problem, carry a backup regulator. I'd really have a hard time believing that you don't. And if you are not paying MSRP, it can be very affordable.

BTW, what kind of a manufacturing defect has turned up now in older piston regulators that the manufacturer is trying to conceal from the general public users and avoid yet another formal recall?

 

[scubapro50]

Finding a Scubapro dealer who will honor that 'lifetime' warrenty card may be more difficult than you think, especially if you are travelling outside the USA. After all, a US Scubapro dealer is pretty unlikely to honor that warrenty card if it is written in Spanish. If you really want to avoid unanticipated repair problem, carry a backup regulator. I'd really have a hard time believing that you don't. And if you are not paying MSRP, it can be very affordable.

BTW, what kind of a manufacturing defect has turned up now in older piston regulators that the manufacturer is trying to conceal from the general public users and avoid yet another formal recall?

I"m not a regulator "tech" but from what I understand it's a part that may crack and break due to being over torque in the past. Scubapro had put out a service bulletin several years ago warning not to over tighten this part while adjusting the 1st stage but it appears they still have a problem with the service not being performed correctly. What the part is I don't know ... I believe it had something to do with an upgrade to older MK10 1st stages .......... find a Scubapro expert and ask him for specifics..... Also I have never had a problem in Mexico, Cayman or the Bahamas with my MK10 being adjusted under warranty if needed ......................

 

[Divmstr223]

I'll support LDS's when I can...yet I feel zero obligation to do so. I'll buy what I want, when I want, and from where I want to buy it from. I work hard and my $$$ needs to stretch as far as it can.

The only thing I can't get online is air fills.... and if the all the LDS's go out of business from lack of support...I guess it's time to by a compressor and manage that issue myself...

My hats off to anyone trying to run a successful dive business and if I know you personally..I'd probably try to do my business with you whenever possible. But if you can't offer me a good competitive price....see ya!

 

[LindaBluedolphin]

There are 4 dive shops in a reasonable radius of me. Two of them will attempt to match Internet pricing if you bring them the price or come pretty close (I am okay with that) on most items. One from what I understand does not match Internet pricing at all from what I have heard, and the forth I really don't know their policy.

 

[UnderSeaBumbleBee]

I"m not a regulator "tech" but from what I understand it's a part that may crack and break due to being over torque in the past. Scubapro had put out a service bulletin several years ago warning not to over tighten this part while adjusting the 1st stage but it appears they still have a problem with the service not being performed correctly. What the part is I don't know ... I believe it had something to do with an upgrade to older MK10 1st stages ................................

So the certified factory blessed and bonified Scuba Pro techs and dealers are still servicing the reg in an unsafe manner and over torquing the parts????? even after multiple safety bullitens??

 

[redacted]

I"m not a regulator "tech" but from what I understand it's a part that may crack and break due to being over torque in the past. Scubapro had put out a service bulletin several years ago warning not to over tighten this part while adjusting the 1st stage but it appears they still have a problem with the service not being performed correctly. What the part is I don't know ... I believe it had something to do with an upgrade to older MK10 1st stages .......... find a Scubapro expert and ask him for specifics..... Also I have never had a problem in Mexico, Cayman or the Bahamas with my MK10 being adjusted under warranty if needed ......................

Yes, that sounds like the turret bolt that holds the swivel turret (LP hose connections) to the reg. The older model Mk5s had a brass bolt which was quite vulnerable to overtorquing and catestrophic failure. My 1997 schematics talk about changing to an SS bolt for the Mk5 but does not mention the Mk10 having the same problem. I'd have to confirm but SP tends to stick with something that works well so they are probably interchangable (Mk10 & Mk20 show the same part number) and someone could have slipped a brass bolt into your Mk10. Or early Mk10s may have had the brass bolt and my schematic just doesn't show it. Even with the SS bolt, the spec is 35 to 45 in-lb which is quite light as the turret is still brass. It is worth a very close inspection as there are still many "techs" that are so good they don't need a torque wrench.

"Parts-for-life" is a Scubapro USA program only and does not apply the regs purchased from authorized SP dealers outside USA/CAN. And, if you happened to purchase your SP reg from an authorized dealer in Spain, USA LDSs likely will not honor the warrenty and you may have to ship it off to a Scubapro Service Center for warrenty work. Simple adjustments can be done by any dealer and by many DMs who are used to keeping their own gear working without unnecessary trips to the shop tech.

 

[scarefaceDM]

You must not forget...the dive industry is a business..so LDS must make some kind of living if they wish to survive this cut-throat dealings of internet based sellers. It is funny that people ***** and complain that there life support gear is expensive.

it boils to buyer-be-wear...if you get a deal hey good for you...A good LDS will take your business and fix your problems if you have any. It would be to there advantage to provide you with great customer service. Instead of casting you aside and tell you too bad so sad..you got it from the internet. No warranty no fix...It make for a bad reputaion and poor service which leads to bad publicity for the LDS. Not what a good business owner wishes to have is a bad rap.

Suck it up...if you buy from the internet or try to put several dive shops against each other just to get a cheap price. Look at how much time it took you to get that deal...and ask your self how much is your time worth. Or your Life for that matter.

Peace.

 

[Dive Right In Scuba]

Ok now this one just floored me. One of the LDSs in my area is no longer selling Oceanic(condensing his lines) and since Im an Oceanic dealer, he called me to see if I wanted to buy his remaining inventory. 40%off cost, no brainer, but when I got the wetsuits to the shop yesterday, they still had the price tags on them......An Oceanic 7mm suit that MSRP is $239.99 http://oceanicww.com/p_wetsuits_ultra7.html, and is listed on their site as such, and we sell for $215, he had a price tag on it for $349.99!!!! I couldnt believe it when I saw it.......it still floors me. The worst thing yet is people bought them at that price!! I never thought LDSs would be ripping people off that much.....above MSRP.......Im interested to see what the other tags say...........just thought I would share

 

[scarefaceDM]

That is a large margin, but you have to look at his volume off traffic and sales. Up in my neck of the woods there are two LDS that are moving alot of product and are making more packages offering a deal on a wetsuit if you buy what ever.

It boils down again to buyer be ware...ripping people off is one thing..running a respectfull business is another.

I am going to play devils advocate here...

Mike, Your a business man. Why are you bashing a LDS? If he is not moving your product does that make him a bad LDS? Maybe the market he is in does not like Oceanic wetsuits. It happens. Why bash a shop owner for making a living? Granted it is a large margin, but it leaves room for negotiating on there part. But if folks want to pay that much for an Oceanic wetsuit...hey that is there perogitive. Why would you bash a LDS, maybe they may come back and take your line again...Is that good customer service on YOUR part?.

Just my two cents Mike...

Stephen

 

[Dive Right In Scuba]

Huh?? I am an LDS.....Im not bashing him, I just think its unethical. He is one reason we opened a LDS...because how LDSs treat their customers and rip them off. Is that bad on my part to try and do something the right way??.....Its customer service....I dont agree with it and thats what I was trying to get out. Again, this type of treatment is what this discussion is about, Im agains this type of treatment as its not good business.

What customer service on my part? Im not Oceanic, I just sell there stuff....and what I say on here is nothing I say to a customer or someone in the area....Im sorry if I tried to share a story about something that just happened and I find completely unethical of ANY business......THose are my ethics


I think you got confused....Im not OCEANIC....he doesnt sell my line..... SO yes to me good customer service is coming into a market to help out the consumer......and be ethical