First post, just could not resist. Read this thread and guessed what shop this was before you posted the name of the shop and owner/instructor. I used to work for this shop for a very short time (3 mo). I got yelled at & screamed at for not selling enough. If you didn't teach class the way she wanted it, forget the finer points of learning the course skills, she got pi**ed. She made some of my students feel obligated to purchase from her, and I was pressured if they didn't. That's the way she operates, and hopefully the reason her business will fold, someday. If it wasn't for the doctors and airline pilots with disposable incomes greasing her palm with the credit cards, I'm sure she would already be gone.
Because of her personal problems; I don't work there anymore or do any business with her. Neither do about 20 or so former employees and customers who all enjoy a close relationship and have formed a non-shop affiliated scuba club. She forgets that forming a positive relationship with her customers yields a profitable customer network. Our club is all united in directing our contacts away from her shop.
Now I work for another Ft Worth dive shop where this isn't the case. We sell cheap instruction in "hope" to get the opportunity to sell you some gear. We discount everything as low as the manufacturer will allow. If you choose to buy gear elsewhere, we look for other opportunities to do more business with you. Repeated trips to the store still means some sales. And some sales are better than no sales. Sooner or later, you're going to like our service and see the value of a good LDS.
:bonk:
