Insight Help
- Thread starter tk trekers
- Start date
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OP
tk trekers
Contributor
Thank you for the help!
Sherwood SCUBA rep.
Contributor
Let me check whether or not it works with the original Wisdom. I don't know.
Sherwood SCUBA rep.
Contributor
Got word back from the engineer that the software will be backward compatible and the new software will work with the older Wisdoms and Insight computers.
I am having the same problem as the OP with my Insight.
I just purchased a Download cable and it will not download any Dives. I am connecting the plug Logo Up to the computer.
I installed the USB Driver: 775.2k_Vista_USBDriver.eve that was posted on 5/28/09 and the Software 673.Sherwood_Computer_Interface_2.0.4_Setup that was posted on 12/08/08. I am running Windows XP Service Pack 3. My Insight has Silver colored buttons. It has the date 03/06 on the side of the unit next to the S/N.
After I connect the Insight to my PC, and open the Sherwood software, I click on Dives and am prompted to add Dives. I select Import from my Insight, and the Import Dialog opens. It says USB interface FOUND. I then click the "Play" button to begin the download. It then says "Starting Handshake..." briefly, then says "Time Out." and closes the window.
If I click on the File menu and Select RUThere, it tells me the "Unit if OFF" even though the Unit is on. It does this regardless of the device being in EA mode or not. I have tried the cable on 4 different USB ports on my PC.
I just purchased a Download cable and it will not download any Dives. I am connecting the plug Logo Up to the computer.
I installed the USB Driver: 775.2k_Vista_USBDriver.eve that was posted on 5/28/09 and the Software 673.Sherwood_Computer_Interface_2.0.4_Setup that was posted on 12/08/08. I am running Windows XP Service Pack 3. My Insight has Silver colored buttons. It has the date 03/06 on the side of the unit next to the S/N.
After I connect the Insight to my PC, and open the Sherwood software, I click on Dives and am prompted to add Dives. I select Import from my Insight, and the Import Dialog opens. It says USB interface FOUND. I then click the "Play" button to begin the download. It then says "Starting Handshake..." briefly, then says "Time Out." and closes the window.
If I click on the File menu and Select RUThere, it tells me the "Unit if OFF" even though the Unit is on. It does this regardless of the device being in EA mode or not. I have tried the cable on 4 different USB ports on my PC.
Sherwood SCUBA rep.
Contributor
Does your computer have grey buttons with a chrome dot in the center or does your computer have buttons that are entirely chrome?
Sherwood Scuba
Sherwood Scuba
My computer has Grey buttons with a Chrome dot in the middle
Sherwood SCUBA rep.
Contributor
orionnt,
Do this for me. Uninstall all the software and drivers. Don't just delete, go into Install/Uninstall and uninstall the software.
Re-install on the XP computer the software and the newest Driver that we just loaded to the web last week. Once you have the new driver installed let me know if you have success.
Do this for me. Uninstall all the software and drivers. Don't just delete, go into Install/Uninstall and uninstall the software.
Re-install on the XP computer the software and the newest Driver that we just loaded to the web last week. Once you have the new driver installed let me know if you have success.
That fixed it. Everything is working now. Thanks.
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