I Kill Shearwaters

[Trace Malinowski]

My second Shearwater Petrel 2 quit working yesterday. The right button will not respond to touch. This is the second time that has happened. Has anyone else experienced this problem?

The dive shop owner where I got the computer is sending it back for repair. He asked if I would like a Perdix instead on his dime. He also sells Dive Rite. I'm considering saying, "You know, I'll take a Q or an old UWATEC digital depth gauge and bottom timer instead if your generosity wouldn't be offended by the swap."

 

[guruboy]

I'll trade you an Uwatec bottom timer for whatever you get back from Shearwater.

 

[Compressor]

Curious Trace what Shearwater has said when things have gone back to them?
Thanks.

 

[boulderjohn]

I'll trade you an Uwatec bottom timer for whatever you get back from Shearwater.

Me, too, and I will buy a new one to make the swap.

 

[uncfnp]

My second Shearwater Petrel 2 quit working yesterday. The right button will not respond to touch. This is the second time that has happened. Has anyone else experienced this problem?...

I had that happen. First slow and intermittent response then no response. Gave it a good long soak and has worked fine since.

 

[Trace Malinowski]

The dive shop owner gave me a new Perdix and is going to just get a replacement Petrel 2 from Shearwater and put it up for sale. The same owner dealt with Shearwater on my behalf in the past. I don't know what their response was, but he's been in the industry since 1963 and I think he is the E.F. Hutton of diving. If you recall those old commercials, "When E.F. Hutton talks, people listen."

 

[drbill]

You kill Shearwaters, I kill any dive computer made by Seiko (grrr) but then I think it's mainly their fault. Four of them so far.

 

[Trace Malinowski]

Shearwater came through with excellent customer service and upgraded me a complimentary unlock code for VPM on the Perdix. I had purchased it for the Petrel so they wanted me to have it without needing to buy it again.

 

[Peter69_56]

Shearwater are great at customer service. Their product is great too, thats why I have 3 of them. 2 Petrel and a Predator

 

[Compressor]

Shearwater came through with excellent customer service and upgraded me a complimentary unlock code for VPM on the Perdix. I had purchased it for the Petrel so they wanted me to have it without needing to buy it again.

Very nice of them; shows attention to detail. Do you use VPM model on your dives?