I would like to add something to the planning concept.
After a severe injury kept me out of diving for a while a number of years ago, I planned a trip to Mexico. I wanted to start with two days of simple recreational diving followed by deep technical and cave diving. Someone I know was very insistent that I try her favorite dive operation in Cozumel for the two days of recreational diving. I was hesitant because of a key red flag--only one boat. She was sure everything would be great, though, so I booked.
The first day was excellent. I was joined by only one other diver, and he was well-skilled. We had two wonderful dives, with a lot of time spent on my favorite Cozumel activity--swim throughs. "Good choice," I told myself.
The second day the same other diver and I got on the boat, but we were then joined by a husband and wife team who were on their first day of a week of diving with that DM and boat. We agreed on one of my favorite sites for the first dive (Columbia deep), but immediately upon descent, there was a problem. The wife frankly looked like she had never dived before. The DM took us to a shallow sandy patch and spent 5 minutes giving her a basic buoyancy lesson. We then went down to the planned dive, but we did not do the dive the way it would normally be done. The DM literally held her hand the entire dive. We passed by the great swim-throughs there without any thought of entering. The second dive was the same. The DM held her hand the entire time. These were pretty much the worst dives I had ever had in Cozumel, and I was glad I was not signed up for the rest of that week.
That second day was great for the husband and wife team, especially the wife, who got outstanding service from that DM. It was not so good for the rest of us. Having the ability to sort customers by experience is a definite factor in my choice of dive operations.
After a severe injury kept me out of diving for a while a number of years ago, I planned a trip to Mexico. I wanted to start with two days of simple recreational diving followed by deep technical and cave diving. Someone I know was very insistent that I try her favorite dive operation in Cozumel for the two days of recreational diving. I was hesitant because of a key red flag--only one boat. She was sure everything would be great, though, so I booked.
The first day was excellent. I was joined by only one other diver, and he was well-skilled. We had two wonderful dives, with a lot of time spent on my favorite Cozumel activity--swim throughs. "Good choice," I told myself.
The second day the same other diver and I got on the boat, but we were then joined by a husband and wife team who were on their first day of a week of diving with that DM and boat. We agreed on one of my favorite sites for the first dive (Columbia deep), but immediately upon descent, there was a problem. The wife frankly looked like she had never dived before. The DM took us to a shallow sandy patch and spent 5 minutes giving her a basic buoyancy lesson. We then went down to the planned dive, but we did not do the dive the way it would normally be done. The DM literally held her hand the entire dive. We passed by the great swim-throughs there without any thought of entering. The second dive was the same. The DM held her hand the entire time. These were pretty much the worst dives I had ever had in Cozumel, and I was glad I was not signed up for the rest of that week.
That second day was great for the husband and wife team, especially the wife, who got outstanding service from that DM. It was not so good for the rest of us. Having the ability to sort customers by experience is a definite factor in my choice of dive operations.