drrich2
Contributor
The best thing about this kind of pay scheme is that the employees are motivated to work hard and give their all to earn extra money through commissions which is not a bad thing. You earn what you sow. You do good, you earn big bucks and a good reputation. The bad thing is when you pay someone a large salary every month and then that employee provides you with crappy service simply because they simply do not care. There is no motivation for them to do so and aim high.
Nailed it.
I'd you don't work hard you lose your job. Getting a tip shouldn't be a motivator to put in a honest days work. It drives me crazy that employers do not want to pay a fair wage they would rather extort customers to make up the difference. Charge more and pay the right wage.
The problem is this approach runs afoul of human psychology.
1.) Even a 'good' worker with a decent work ethic will find it easier to 'put his back into it' when his payoff is greater as a result. I despise being paid in advance for a job because it's easier for me to work to earn a reward that it is to pay off a debt.
2.) Tipping has inherent flexibility; a fixed salary does not. The former encourages a better effort.
3.) Tipping puts some of the financial leverage in the hands of the customers, who are onsite and the profit source, rather than all in management's hands. This creates a strong incentive to aim for high customer satisfaction. For all the griping about the culture of tipping, have you noticed how many glowing reviews about live-aboards we see?
4.) As for firing people who don't perform to the tip-seeker standard on a fixed salary, let's remember not every employer has a big pile of applications by good people for these jobs.
5.) A tip-seeker job culture encourages staff to please customers in a way that does not put as much burden on management as paying a fixed salary & relying on customer satisfaction surveys to make remote decisions to fire people who got bad scores.
I don't like haggling or bartering, and I don't like the awkwardness often associated with tipping type endeavors, but I gotta admit, the system 'as is' seems to be working very well for a lot of satisfied live-aboard customers. I hope to join them in a few months.
Richard.