I, unfortunately cannot rave about the service I recieved from the EE folks.
I purchased a BP/wings setup around the 20th of December over the phone. This being my first such purchase I had a few questions for EE which occured to me by reading this very thread. Namely, what have they heard from customers about the instability of the system without use of an STA, as the newer models have the cam straps included? Also, what about the tank resting on the bolts that I have read about here?
I didnt get a name from the EE employee, so I cant say who I spoke to (dont retailers usually introduce themselves to begin the transaction?), but I might as well have asked her what type of feminine hygiene products she uses! She was seemingly annoyed at my questions and answered everything in very short statements as if to say "you're wasting my time!". I plummeted from a very excited entrant into the world of the backplate to a disgruntled customer.
To end the conversation, she mumbled something about "when we get it in stock we'll send it out to you." I ordered the Holiday Special glue residue blem wings which apparently arent at EE but in some warehouse to be sent to customers whenever they feel like getting around to it. It's Jan 08 and no wings yet.
Despite the tone here, I'm not angry with my experience but just very disappointed given the many glowing remarks I've read about EE and Halcyon. I just hope that when my BC gets here, hopefully before the end of the dive season in the Northeast, it performs as well for me as it does for all the other backplate enthusiasts out there. Everyone has bad days and maybe I got her on hers, but what a surprise from what I've read about EE.