JimLap:There is also the language issue. If there are communication problems remember you are in their country. Thery should no more cater to you than we should those who come here and expect us to change an entire culture for one group. That's a problem. We are used to political correctness and not wanting to offend anyone when if we go to their country they couldn't give a rat's behind about offending us.
If they want me to pay them, they are going to have to give a bit more than a rats behind. If they aren't equiped to cater to non-spanish speaking clients, all they have to do is say so.