mike_s
Contributor
However, you may be doing both the other divers on this board and perhaps the business itself a much greater service by just posting it publicly. I know that if I owned/operated a business I would want to know if my practices were isolating my marketplace.
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In the "dive shop world" with many dive shops, they think that they can do no wrong and "their way of doing things" is the "only way" and that all the other shops are doing it wrong.
so I doubt posting it would change anything with most shops.....
I've never seen an industry that gets so competitive with other local (or internet) shops that they bad mouth each other so much and think their way of doing it is the only way and all the other shops are wrong. Some will even go as far as saying "you will die if you buy any gear from them" (because their gear is bad).
it's ridiculous.... It's an "Ego run" business/industry....
If the above mentioned shop really wanted to improve its customer service, it would have found ways of doing it already w/o folks posting it here.... (just my opinion).