Dogbowl
Contributor
I don't have a dog in this fight (although I did have one conversation with Tobin when originally looking for a BP/W and it was a helpful, if strongly opinionated, conversation), but I have started and run three different service businesses, and in my companies there was no such thing as an inconvenience when it came to customers - and all my employees knew this. I once jumped into a truck to drive 2 hours to deliver a $0.50 part immediately after receiving a call, even though I could have put them off and delivered or shipped it when convenient to us, or at least have one of my employees make the trip. This was primary to send a message to our employees about how we treat customers. It always paid off many times over and cemented our reputation for great customer service. But this is America, and any company is free to run anyway they chose and deal with the consequences. But for me, customer service is key when I'm looking to purchase something.
@mi000ke , what do you sell? I want to buy some.