- Reaction score
- Miami, Florida
- # of dives
- I just don't log dives
Imagine what it must feel like to be moving an entire business 1000 miles on his own. He’s probably getting less than 6 hours sleep a night and probably answering 200 phone calls a day, when half of them are from people who don’t know he’s temporarily out of business and who are moaning to fix their wing for free that is out of warrant, on top of that, he probably had a really stressful day...
For many years Tobin has posted that if the wing gets damaged it needs to be returned for a bladder replacement. He does not recommend patching it nor does he sell the bladders so it can be DIY. He also manufactures a product (Torus) which is designed not to have a user replaceable bladder. Again, if you puncture the bladder you need to send it back to DSS for repairs. The seams need to be cut to access the bladder and the wing needs to be resewn. So given these facts Tobin does have a moral (and maybe a legal) obligation to fix the damaged wing. The fact that he is moving or stressed out is not a factor.
If Tobin cared about his customers then he would have arranged for one of his dealers to handle repairs during the move. He also would have mentioned that he would closing so that if anyone wants anything they should order now.
The OP did not ask for the wing to be fixed for free, he just wanted it fixed.