Don't buy a Deep Blu Cosmiq+

[Painter]

I first bought one in November of 2021. I liked the ease of charging the battery, the Bluetooth connection to the ap on my phone, and the ap on my phone. I did approximately 20 dives with it and then after one dive, the log told me that I had made a dive to over 1200 feet for five minutes. Figuring that the computer was defective I rented a computer (I was in Roatan), and contacted Deep Blu's customer support. They eventually sent me a new one. I did not get a chance to use the new one until a few weeks ago, and after nine dives the new computer told me that I had again done a dive to over 1200 feet! As a result I have decided that I just can't trust Deep Blu's computers. I have been trying repeatedly to get an answer from their customer support, but even though I have sent a number of emails over the last few weeks, the only response I got was from a person saying that he was on vacation and that I should contact somebody else. I would call that the opposite of customer service. I would avoid this company. I hold out a small hope for a refund, and if I get one I will post that information here.

 

[okrunner]

I had a charging cable fail and contacted them a couple weeks ago. It took them about three days to respond but said they were replacing it and sent me a tracking invoice from China. Maybe not the greatest customer service but they are there.

 

[okrunner]

I got the replacement charging cable from China. In the interim I had purchased another so that I have two. Since my last post I was back in the Keys and did several dives including two on the Vandenburg to 122 and 105 respectively. I did find the Cosmiq extremely conservative at depths below 100. I'm not a huge fan of the Cosmiq but mine seems to be working. Also, the Cosmiq does upload to Subsurface which is a big plus so that you are no locked into Deepblu's walled garden app. What is bothersome is the number of non-working ones for sale on ebay.