Dive shops: obligation to buy?

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the only obligation is for the Dive Shop to serve you... THE CUSTOMER. If they serve you well enough, you will reward their efforts with a purchase.

The expirience that you mentioned is becoming more and more common and these owners need to learn and quit the business or otherwise go under. This only one of the reasons that I drive past at least 3 dive shops to get to the ones I prefer.
 
https://www.shearwater.com/products/swift/

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