Sixgears,
if the dve shop wont issue you anoter one/fix the one you are using then may I suggest to you, if you have the money then I would highly recommend buying your own BCD'S for the both of you this would eliminate that bad BCD issue and tell them to remove it till its repaired so that no one else recieves that old BCD
Seems that the OP got things squared away... five years ago!
:d