My three more cents:
I have been a very happy customer of Deep Blue, but I have no other connection with them. I agree with most of the previous posters that the guy in question seems to have some serious issues, some are issues with reality.
1) I have almost two dozen dives with Deep Blue, with a variety of DM's and they always gave a briefing. Not everyone paid attention, but it was always there. It is possible, but pretty unlikely that they gave no briefing.
2) No depth gauge? See computer. Seek education. If a depth gauge in addition to a computer is that "mission critical" then he should consider buying and bringing his own gear.
3) On some dives buddy pairs have been sent up when one ran low on air. On other dives entire groups (including some unhappy campers er. . . divers) have had to surface when one person hit a predetermined level. (And by the way, that predetermined level is discussed at the briefings.) The actual plan for surfacing depends upon the site, the group, the individuals etc.
4) I know that it is certainly possible to get bent in many many ways, but I find it interesting that it was not the buddy's fault, nor the complainer's fault, but the DM and the Dive Op. The DM took the buddy to a safety stop depth. With such deep concern, the complainer stayed below? Huh. Remember that the buddy didn't get bent from his own actions, or from any other part of the dive, he got bent because he surfaced to fast from the safety stop. Huh again. I learn so much from other divers.
5) Matt has place on the registration forms where he asks divers if they want insurance for $1 per day. That is there to cover the chamber. He says that is you have DAN, then you don't need it, but he recommends it to people without DAN. $5 extra for a week is cheap insurance. Even if no one specifically mentioned it to these guys, it is on the form.
6) It is sad how some ill-informed, unhappy person can post derogatory things for the entire world to see. Hopefully there are enough people out there giving positive references that Matt and Co. won't be affected.
Wristshot