Yep. Absolutely that is the reality of the marketplace. Around here, some of those places use resources that are "trained" but NOT "authorized," by employing a technician that once took a training with another dealer. I don't want to get into the minutia of access to updates, current resources, and other technical support - my main question is whether or not they truthfully represent their status to their customers and allow the customer to decide THEIR comfort level.For every shop that only services brands they are dealers for Another does all brands.
Shops get to choose their level of comfort
I know I will accept other brands into my shop, but they go to another shop that IS authorized and trained. And I reciprocate with servicing my brands for his customers.