divematt:
I TOO CARIBDIVER WOULD LIKE TO KNOW EXACTLY ON WHAT ISSUE DID DWM FALL SHORT.
We never got our night dive. Every night it was scheduled, there was an excuse. Ok, it was supposed to be free, but don't advertise it if you aren't going to deliver. I heard from some other divers that did a night dive with DWM that the only choice for the night dive was Paradise reef (because they don't have to use much gas to get there). This is a nice night dive, but it gets really crowded. I would rather pay for a night dive (which we ended up doing), and have a choice of where to go. We had an excellent night dive with another operator at Yucab.
The video wasn't our dive, it was a stock video and not professional quality.
Ulimited shore dives. So what? Big deal in Cozumel. Tanks are cheap to rent, and the shore diving isn't that great in Coz anyway. By the way, the only free shore dives are right there at the ship pier by the shop, not wherever you want to go.
One person in our group had to rent equipment because her luggage didn't make it to Cozumel when we did. The equipment was awful but at least she only had to rent for one day until her own equipment was delivered to the hotel.
Not being charged to the southern sites is special, but there are other operators who do this as well.
We had some questionable DM's and boat captains. We are used to having the same crew or at least the same few all week. I was also not impressed with the boats.
We gave DWM a try because or trip was last minute and we were trying to make this trip on a budget. We've also been vowing to try out different operators in case we can't get into our favorites at some point. We won't scrimp next time, you get what you pay for. The service just simply does not compare to what we've been used to. I guess it just depends on what is more important to you. Price or quality.
Our ops of choice in Cozumel are Liquid Blue and Careyitos Advanced Divers. I would like to try a couple of others often mentioned here, but haven't had the chance to do so yet.
I hope your experience is better than ours was.