I noticed that you are "Confined water certified". PADI has PADI Open Water Diver and PADI Scuba Diver. The PADI Scuba Diver requires the diver to be under the supervision of a Divemaster or Instructor.
I'm not sure what "Confined water certified" means but I suspect it is something akin to PADI Scuba Diver.
Regardless, if you don't feel you received the training you desired you should seek another shop. Whether or not you can get a refund from the shop which certified you is another story. I believe in that regard you are in the same situation as with purchasing any service or training. If you are not satisfied, you can (a) ask the shop for a refund, (b) embarrass the shop into giving you a refund, (c) get further training from the shop, (d) complain to the parent organization (e.g. PADI), (e) take them to court, (f) cut your losses and find another shop to train you again. I'm sure there are a few other options you can come up with as well.
Personally, if I didn't feel I got the training promised I would talk to the instructor. If I had no luck there I'd talk to the owner of the shop. If I still had no luck I would contact Quality Assurance at the parent training agency (e.g. PADI, NAUI, BSAC, etc.) and file a complaint.
Most likely, you'll end up finding another shop and using what you learned, dealing with the first shop, to help you selecting a better shop the next time.
You could also post where you are in the UK (if you are comfortable with that) and if anyone here could recommend a good shop.
I'm not sure what "Confined water certified" means but I suspect it is something akin to PADI Scuba Diver.
Regardless, if you don't feel you received the training you desired you should seek another shop. Whether or not you can get a refund from the shop which certified you is another story. I believe in that regard you are in the same situation as with purchasing any service or training. If you are not satisfied, you can (a) ask the shop for a refund, (b) embarrass the shop into giving you a refund, (c) get further training from the shop, (d) complain to the parent organization (e.g. PADI), (e) take them to court, (f) cut your losses and find another shop to train you again. I'm sure there are a few other options you can come up with as well.
Personally, if I didn't feel I got the training promised I would talk to the instructor. If I had no luck there I'd talk to the owner of the shop. If I still had no luck I would contact Quality Assurance at the parent training agency (e.g. PADI, NAUI, BSAC, etc.) and file a complaint.
Most likely, you'll end up finding another shop and using what you learned, dealing with the first shop, to help you selecting a better shop the next time.
You could also post where you are in the UK (if you are comfortable with that) and if anyone here could recommend a good shop.