As far as I'm concerned the Kudos to Ikelite would have been appropriate if their quality control department had kept this from being a problem in the first place.
Now as it is since my serial number is before the fix, I get to turn my brand new enclosure into a do-it-yourself fix it project. Pretty upsetting after spending nearly $300 on an enclosure I had hope would be better than the Canon enclosure (but apparently not).
triggerman365,
I am going to take some "mild exception" to your post above;
Have you actually identified that your housing has an issue ? If it does, and it's "brand new in the box" or never used yet, then perhaps there is some recourse from where you purchased, or even Ikelite. I can certainly understand having bought something with an expectation of it working correctly. We as consumers, all share the same expectation.
Ikelite is a great company for a couple of reasons; 1, they make a world class product, & 2, they have GREAT customer service ( see my earlier post in this same thread). In the case of the S95 housing, it has been out for about 3 months or so, and a minor issue has been identified. They reacted quickly and made adjustments to the manufacturing of future S95 housings, and have provided a solution for existing housings of the same. Not to mention, they participate in this forum, to provide another avenue of "after the sale" service/tech support/advice.
Your comment, "quality control department had kept this from being a problem in the first place", applies to just about every single thing we purchase, as consumers. The same statement could EASILY apply to Bridgestone tires, Toyota gas pedals (or just about ANY car manufacturer), food items, anything Chinese, and of course Microsoft or Apple. Look at all of the recalls, software/hardware/firmware updates, etc. No company/manufacturer is perfect. The "magic" of a company is when you DO have an issue. Try calling Microsoft and tell them "my computer just doesn't seem right". Try calling a factory in China to get a problem resolved. All of these companies I have mentioned "should have caught it in Quality Control", but ?
With all that said, there is no doubt in my mind, you will be taken care of one way or another by Ikelite or the dealer where you purchased. Rest assured, the Ikelite housing IS better than the Canon, (just my opinion of course).
