Actually, I started using Telerin because at the time, they were the only rental agency that accepted American Express, not because of any low cost perception.
In a post above it was said that Avis now accepts Amex, if you give them a $650 deposit (which I assume can be charged to the Amex and later disputed if necessary). Any other rental companies accept Amex on Bonaire?
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A lot of people get the impression they are getting good service when they never have a problem. When you get bad service when there is a problem, the bad service was always there, you just didn’t get the opportunity to realize it.
And there lies the difficulty. We just don't have real statistics here. You had problems with your rental on two occasions in which you felt Telerin left you in the lurch, while I had a problem on one occasion and felt like Telerin responded right away. These are not statistics. But I do appreciate hearing about others' experiences. We can all draw what conclusions from them we wish. I don't have statistics, but I would not be at all surprised if the companies that charge more give better service, on average. I expect that.