BrackaFish
Contributor
Just so people know what is going on behind the scenes while all these delays are occurring....
The Cayman Aggressor has had to cancel all trips for more than a year, but it is not giving refunds. It is only giving vouchers. People have to rebook for sometime in the future. We were booked originally for last May, and they wanted us to rebook for this May--right now, in fact. So people are taking wild guesses on when they will be allowed on the island and booking trips, and since with that many cancellations and no refunds, the number of vouchers is enormous, all the trips for fall and winter are booked. Aggressor requires customers to cancel/rebook far in advance of the date or lose their money. Aggressor can cancel at any time it pleases with no penalty. So Aggressor is not canceling until the last second, IMO hoping the customer will cancel first and lose their money.
While I am sure the practice is not dishonest, it does seem to be a little low class as far as customer service goes.