Here's our experience with refunds/credits/cancellations for a 4 week trip to Indonesia, planned 1.5 yrs in advance for May 2020.
- Return flights North America to Jakarta, with EVA Air, were fully refunded at our request, no problems.
- 9 Day trip at Misool Eco Resort, had been paid in full. No refunds, but "credited" us with 24 months to re-use. Bonus: it was booked at 2019 rates and they are allowing us to re-book at our 2019 rates. About a 20% gift.
- 8 day trip on Mermaid II. 25% deposit paid, balance was still owing. No refunds, but credit to re-book up to 24 months to use as well.
- several hotel rooms for airport layovers and 4 days in Bali all booked using Expedia. All refunded in full via Expedia. Very smooth process and refunded within weeks.
- Finally, flights with Garuda Airlines for Jakarta to Sorong and back. No refunds, and they demanded them to be re-booked by June this year, and used by June 2021. Therefore this rendered our 24 months credit windows with all of the above, useless, unless we wanted to kiss goodbye about $800 of Garuda flight costs.
Results: We re-booked both Misool & Mermaid II for June 2021 with compatable dates to get to both of them in June 2021, and use the Garuda credits in time. Will re-book the EVA flights asap, and various hotel rooms later.
So, assuming travel and pandemic situations allow us to go next June, I think we did okay. If we are able to get the EVA flights at similar rates, we will not be out any money.
Like everyone else, disappointed we couldn't go on our trip (20th anniversary present to ourselves) but now looking forward to next June! Hopefully!