It may be normal but I suspect it does need some adjustment.
A MK 2+ R380 can be tuned to breathe quite well with an inhalation effort of around 1.0 inches of water. However, Scubapro specs call for the R380 to be adjusted with an inhalation effort of 1.2 to 1.8 inches of water.
1.2" is fine, but 1.8" is a little heavy and it gets even heavier at low tank pressures where the intermediate pressure on the MK 2+ falls as much as 20 psi, providing less downstream force to assist in opening the poppet valve. When you add to that the positional problems with looking face up that require another inch of water in inhalation effort, you can have an inhaltion effort upwards of 3.0" of water.
The "felt like I was breathing through a plastic bag" comment suggests you may have another problem. The flow rate of a downstream poppet regulator depends on the orifice size and the working range of the poppet. If the working range is restricted, so is the flow rate. The R190/380/390 second stages are all "dual adjustment" second stages where the tech needs to adjust the orifice but then also needs to adjust the lever height. If the lever is too low, you can't get the valve to fully open and you will not get adequate flow rate. If properly adjusted, the reg will begin delivering air with just slight pressure on the purge cover/button. If you have to push any more than about 1/8" to start air flowing, the lever probably needs to be higher.
My suggestion would be check the lever height, ensure the reg is adjusted to produce an inhalation effort of 1.0 to 1.2" of water and ensure it is in good mechanical condition, has a clean filter, etc. Your shop should return the reg with a test sheet indicating Intermediate Pressure and inhalation effort.
One thing with unbalanced regs like the MK 3, MK 2, MK 200, and MK 2+ that some techs miss is that you need to set the IP with a full tank pressure of 3000 to 3300 psi. and that the IP needs to be at the top of the IP range (145 psi) to ensure that it will still be within range at lower tank pressures (about 120 psi at a 300-500 psi tank pressure.) If the shop uses a scuba tank to supply air to the bench, this is a pain as the tank needs to be topped off to 3000 psi before the proper IP check/adjustment can be made. A well equipped bench will have a valve to adjust air pressure to allow the IP to be checked at high and low extremes in pressure to ensure the IP stays within range.
In a reg like the Mk 2+, sometimes I think well meaning techs assume the IP was right when the reg came, then just put the same number of shims back in the reg and assume the IP will again be correct rather than actually checking it. This can perpetuate an abnormally low IP from service to service.
Another thing to consider is whether the customer dives with 3000 psi tanks, 2400 psi tanks or 2250 psi tanks. If they are diving consistently with low pressure tanks, tuning the second stage at the lower max tank pressure (and resulting lower IP) is needed to get maximum performance out of the second stage.
Any one of those things by itself only causes a small hit in performance, but if you start adding them together, the little hits at up to a significant drop in performance.
If your MK 2+ R380 has an IP of 145 psi at 3000 psi supply pressure, and produces an inhalation effort of 1.0 to 1.2" of water at that 145 psi IP (or at the IP commensurate with the max pressure of your lower pressure tanks if you dive lower pressure tanks) then the reg is fine. If not, it needs to be adjusted to meet those parameters if you are going to get max performance from the regulator.
I started with a Mk 3 High Performance (the 80's equivalent of today's Mk 2+ R190 or MK 2+ R390) and loved it, but having dove higher performance Mk 10 Balanced Adjustables, MK 25 D400's and Mk 17 D400's successively over the last 15 years, I do notice that the Mk 2 R190 or R390 just does not offer the same level of performance. The inhalation effort is not bad, it's just noticeably heavier. So if the reg is working fine and is properly adjusted and it still breathes heavier than you like, then it may be time to consider a higher performance regulator.