Scared Silly
Contributor
Suunto USA has nothing to do with AquaLung/Suunto. They are separate companies. If you have a gripe with AquaLung/Suunto you need to take it to Suunto Finland. That is what I did to get a minor annoyance resolved.
Beware Suunto computers D9 and Vytec.
- Thread starter stiggy
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Scared Silly, Incorrect - Aqualung is the sole North American distributor of Suunto dive computers, so that does make them the first line of response when it concerns Suunto dive computers. And this comes from thier support dept. and higher.
Now here is the issue, Suunto has known that they have a problem with their dive computers for 2-3 years. The problem is in the presure sensor and/or the circuit board. They have not chased down the problem as of yet and the argument of a bad run of parts in the manufacturing process is crap considering "a known problem for 2-3 years". Bottom line is the Suunto dive computer can't be trusted and they need to recall all of their computers and stop manufacturing them before someone gets killed due to a malfunctioning computer, i.e. a diver is at 60 ft and the computer reads 20 ft., those readings are carried forward in future calculations if the computer is used for a repetetive dive. You get the picture.
SO YES, Aqualung should support the decision to dump Suunto for the time being as their sole North American distributor. And yes. IMHO it does make them libalbe if they have knowledge of a problem and continue to support the product. And we addded a Cobra 2 to this list this past weekend.
Yes I am griping because I care about my fellow divers getting hurt by using; IMHO, randomly failing dive equipment. I now have to carry a different brand for a backup!
In closing, I'm glad that you resolved your issue with Suunto, but this thread is for the issuance of information regarding the Suunto line; and hopefully bring to fruition all Suunto dive computer owners getting a product they can trust.
Now here is the issue, Suunto has known that they have a problem with their dive computers for 2-3 years. The problem is in the presure sensor and/or the circuit board. They have not chased down the problem as of yet and the argument of a bad run of parts in the manufacturing process is crap considering "a known problem for 2-3 years". Bottom line is the Suunto dive computer can't be trusted and they need to recall all of their computers and stop manufacturing them before someone gets killed due to a malfunctioning computer, i.e. a diver is at 60 ft and the computer reads 20 ft., those readings are carried forward in future calculations if the computer is used for a repetetive dive. You get the picture.
SO YES, Aqualung should support the decision to dump Suunto for the time being as their sole North American distributor. And yes. IMHO it does make them libalbe if they have knowledge of a problem and continue to support the product. And we addded a Cobra 2 to this list this past weekend.
Yes I am griping because I care about my fellow divers getting hurt by using; IMHO, randomly failing dive equipment. I now have to carry a different brand for a backup!
In closing, I'm glad that you resolved your issue with Suunto, but this thread is for the issuance of information regarding the Suunto line; and hopefully bring to fruition all Suunto dive computer owners getting a product they can trust.
Scared Silly
Contributor
When ChefLamont referred to Suunto USA it appeared he was referring to the part of Suunto that is managed under the Amer Sports umbrella:
Amer Sports - Brands: Amer Sports brands
This is everything BUT dive products. All of the Suunto dive products are managed by AquaLung.
When I had a problem with my Suunto dive computer and how AquaLung was handling it I talked to Suunto Finland. Due their contact I got it resolved. I have followed this thread and it would apprear that both AquaLung USA and Suunto Finland should be involved.
BTW - I have owned 6 Suunto products so far no problems. But I certainly understand the frustration others are having.
Amer Sports - Brands: Amer Sports brands
This is everything BUT dive products. All of the Suunto dive products are managed by AquaLung.
When I had a problem with my Suunto dive computer and how AquaLung was handling it I talked to Suunto Finland. Due their contact I got it resolved. I have followed this thread and it would apprear that both AquaLung USA and Suunto Finland should be involved.
BTW - I have owned 6 Suunto products so far no problems. But I certainly understand the frustration others are having.
I have a cobra 1 and a vyper 2 and have over 200 dives on each and never had a problem yet. Though my buddy has a vytec and on a recent dive to the city of houston in NC, as soon as we hit the wreck at 100 feet his computer told him he was in deco and was at 320 feet and owed over 10 hours of deco. We where in the water less then 5 minutes when this happened and drove to NC so no issues with the pressure. He aborted the dive and spent the rest of the day on the boat. luckily sunntto fixed the problem and sent him a new one which too faulted. He is now on his third one and it has been running fine.
Rich (UTAH)
Registered
I have a Suunto D3 freediving watch that I use as a backup gauge to my Oceanic Data Plus. I've had problems with both.
Oceanic had a product notice regarding cracks around the base of the capsule. When I inspected my computer, sure enough, there were cracks around the base, so I retured it to the local dealer that I purchased it from and they sent it back to Oceanic. I received a remanufactured replacement unit that has worked fine since. (I would have like to have a received a new unit but that is how they handled it) I was told that the warranty on the replacement unit would continue out to the end of my original computers factory warranty date.
The Suunto D3 is a little diffenent. It worked fine for a couple years of mostly pool use, combined with some vacation diving as a backup gauge. I would frequenly use the stop watch feature to time my lunches at work so I wouldn't be late getting back. Intermittently, when the stop watch timer is stopped and cleared, the watch will completely reset, losing dates, time, dive records and such. I initally thought that the battery was almost out, so I replaced the battery a couple times. It still had the same problem. I have not tried to get it repaired.
It was well past the warranty period. I purchased it from LP for A LOT less that my local dive shop was selling it for. I originally visited my local shop for the purchase, but they only had the orange model and wanted to clear that out rather than ordering in a blue one. So I left, went home and ordered it online. I don't feel any obligation to buy locally when I get this kind of customer service. It still works as a dive depth gauge, timer and such. I just don't use the stop watch feature anymore.
Oceanic had a product notice regarding cracks around the base of the capsule. When I inspected my computer, sure enough, there were cracks around the base, so I retured it to the local dealer that I purchased it from and they sent it back to Oceanic. I received a remanufactured replacement unit that has worked fine since. (I would have like to have a received a new unit but that is how they handled it) I was told that the warranty on the replacement unit would continue out to the end of my original computers factory warranty date.
The Suunto D3 is a little diffenent. It worked fine for a couple years of mostly pool use, combined with some vacation diving as a backup gauge. I would frequenly use the stop watch feature to time my lunches at work so I wouldn't be late getting back. Intermittently, when the stop watch timer is stopped and cleared, the watch will completely reset, losing dates, time, dive records and such. I initally thought that the battery was almost out, so I replaced the battery a couple times. It still had the same problem. I have not tried to get it repaired.
It was well past the warranty period. I purchased it from LP for A LOT less that my local dive shop was selling it for. I originally visited my local shop for the purchase, but they only had the orange model and wanted to clear that out rather than ordering in a blue one. So I left, went home and ordered it online. I don't feel any obligation to buy locally when I get this kind of customer service. It still works as a dive depth gauge, timer and such. I just don't use the stop watch feature anymore.
I love my Cobra (400+ dives on it) and my D9 (just a few dives so far)... But this post made me think of a YMCA group we were teaching a class to in the pool a few months ago... The consoles that the kids (teenagers) were mostly just Suunto analog gauges, but a couple of the kids had the Gekko console...Down at 15ft in the pool, one of the kids gets my attention and points at the Gekko-- he was at "260ft" and in some serious deco... Thats about the 3rd time I've seen the Gekkos do that with students in the pool (never in the ocean-- so far)...
OP
Wow on starting this thread it was to show my contempt for the warranty issues of the local supplier and disbelief in the attitude of Sunnto head office.
This thread has been forwarded to there marketing department and there major distributors in Australia and Asia Pacific.There response SILENCE.
They simply don,t care and will not admit any fault with any batch of computers.
As long as you have paid your hard earned money your safety or the satisfaction of divers will not come into it.
Sunnto sucks replacing luck is there slogan what a joke........
Replacing customer service with automated push offs and apathy more like.:mooner:
helpdesk@suuntosports.com
Email the above addy and see if you can get any where with them...
Ill eat my fins if any one actually gets a human answer that is then followed through to your satisfaction.
This thread has been forwarded to there marketing department and there major distributors in Australia and Asia Pacific.There response SILENCE.
They simply don,t care and will not admit any fault with any batch of computers.
As long as you have paid your hard earned money your safety or the satisfaction of divers will not come into it.
Sunnto sucks replacing luck is there slogan what a joke........
Replacing customer service with automated push offs and apathy more like.:mooner:
helpdesk@suuntosports.com
Email the above addy and see if you can get any where with them...
Ill eat my fins if any one actually gets a human answer that is then followed through to your satisfaction.
Anyone who says that Suunto dive computers have a 1year or 3month warranty is wrong.
Two (2) years for the diving computers
However, part(s) repaired or replacement product during the Warranty Period will be warranted for the remainder of the original Warranty Period or for three (3) months from the date of repair or replacement, whichever is longer.
Here is the link to the Suunto warranty information page :
http://www.suunto.com/suunto/main/a...older_id=9852723697223398&bmUID=1199974775483
Also, I have contacted the Suunto Helpdesk on many occasions and have always had a speedy response.
Two (2) years for the diving computers
However, part(s) repaired or replacement product during the Warranty Period will be warranted for the remainder of the original Warranty Period or for three (3) months from the date of repair or replacement, whichever is longer.
Here is the link to the Suunto warranty information page :
http://www.suunto.com/suunto/main/a...older_id=9852723697223398&bmUID=1199974775483
Also, I have contacted the Suunto Helpdesk on many occasions and have always had a speedy response.
you're correct about the warranty , unfortunately the Thailand Suunto distributor don't read it as you do and we're stuck with 3 months
I'll eat Stiggy's other fin if anyone can get a human from Suunto to contact me
I'll eat Stiggy's other fin if anyone can get a human from Suunto to contact me
OP
Two (2) years for the diving computers
However, part(s) repaired or replacement product during the Warranty Period will be warranted for the remainder of the original Warranty Period or for three (3) months from the date of repair or replacement, whichever is longer.
The problem we are having is the suppliers in Thailand are taking the stand of whatever is shorter.
I to have had sucess in contacting there helpdesk I still have all the email correspondence from Sunnto computer simply stating tough luck.
As for the issue of misreading computers they dont care... write to them about this and post there response.
helpdesk@suuntosports.com
However, part(s) repaired or replacement product during the Warranty Period will be warranted for the remainder of the original Warranty Period or for three (3) months from the date of repair or replacement, whichever is longer.
The problem we are having is the suppliers in Thailand are taking the stand of whatever is shorter.
I to have had sucess in contacting there helpdesk I still have all the email correspondence from Sunnto computer simply stating tough luck.
As for the issue of misreading computers they dont care... write to them about this and post there response.
helpdesk@suuntosports.com
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