BEWARE!!!! We had a carry on bag stolen after the Olympus Rep took responsibility for it and before the taxi company delivered it to our hotel. This bag was a carry on because it had all of my husbands expensive dive equipment in it. After filing police reports, paying legal fees and 6 weeks of going back and forth with Olympus tours this is the response that we got.
"We appreciate your time and patient in this matter, this has been a difficult situation as Cozumel is a taxi union monopoly that does not allow any company to manage their own transfer units and all local tours operators have to use them without any other option. We did our best to follow up with the Police, taxi union representative and airline but there were no good results, the police has no idea where was the problem because the airline said that your piece of luggage was not registered as it was a carry on and the taxi Union says that they can not take the responsibility of something that was not documented and they have doubts of this existing luggage. Unfortunately the taxi union of Cozumel does not allow us to be involved in their procedures and the result of their lack of control is to have situations like the one going on."
In other words the taxi company is calling us liars and refuses to take any responsibility for the loss. My suggestion is do not use the airport taxi service. Maybe if enough people stop using them and they lose business they will treat their customers with more respect. You can walk a couple of blocks off the airport property and catch a private cab that will take you directly to the airport. Rent a car and you will not have to deal with them at all. If you have no choice print up a form stating how many bags that you give to the rep and/or the airport taxi driver and make them sign it so that you have proof of how many bags you gave them.
We lost almost 4 days of our vacation, $3000 USD of equipment and personal items, spent $300 in legal fees and car rentals to get the required paperwork done and Olympus offered us $400 USD and the taxi company called us liars
"We appreciate your time and patient in this matter, this has been a difficult situation as Cozumel is a taxi union monopoly that does not allow any company to manage their own transfer units and all local tours operators have to use them without any other option. We did our best to follow up with the Police, taxi union representative and airline but there were no good results, the police has no idea where was the problem because the airline said that your piece of luggage was not registered as it was a carry on and the taxi Union says that they can not take the responsibility of something that was not documented and they have doubts of this existing luggage. Unfortunately the taxi union of Cozumel does not allow us to be involved in their procedures and the result of their lack of control is to have situations like the one going on."
In other words the taxi company is calling us liars and refuses to take any responsibility for the loss. My suggestion is do not use the airport taxi service. Maybe if enough people stop using them and they lose business they will treat their customers with more respect. You can walk a couple of blocks off the airport property and catch a private cab that will take you directly to the airport. Rent a car and you will not have to deal with them at all. If you have no choice print up a form stating how many bags that you give to the rep and/or the airport taxi driver and make them sign it so that you have proof of how many bags you gave them.
We lost almost 4 days of our vacation, $3000 USD of equipment and personal items, spent $300 in legal fees and car rentals to get the required paperwork done and Olympus offered us $400 USD and the taxi company called us liars
