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I understand that the airlines have suffered the last year and a half, and I want them to survive so I can still travel with them at times, but sometimes it's a case of them doing whatever they want to do to people.
July 3 I was at the Lubbock airport by 5am for a 7am flight to Houston and a one-hour connection to Roatan along with thirty plus others in our group. I'd checked United's site before leaving home at 3:30am to confirm that the plane had arrived in Lubbock the night before and that our flight was scheduled for an on-time departure, and the weather was clear. We all checked in, and only then did our phones light up with the delay! They must have known the night before that they didn't have a crew available to fly the plane, but letting us know was out of the question until they had us where they wanted us.
I filing a trip insurance claim of course as well as demanding compensation from the airline. We'll see how those go.
July 3 I was at the Lubbock airport by 5am for a 7am flight to Houston and a one-hour connection to Roatan along with thirty plus others in our group. I'd checked United's site before leaving home at 3:30am to confirm that the plane had arrived in Lubbock the night before and that our flight was scheduled for an on-time departure, and the weather was clear. We all checked in, and only then did our phones light up with the delay! They must have known the night before that they didn't have a crew available to fly the plane, but letting us know was out of the question until they had us where they wanted us.
- We left hours later when they finally got a crew, arriving Houston much too late to connect to the once-a-day flight to Roatan. I guess that they couldn't accommodate 30+ passengers on the 7am flight the next day so they had to get us to Houston that day, and strand us.
- They did put us up in a nearby hotel. They could have arranged all of that in the hours before our arrival, but didn't, so our leader spent over an hour working that out after we arrived.
- Oh, and they gave us two $10 vouchers each for three meals in Houston. Ha! Like that could work. There was only one place anywhere close that would accept them tho, so I made do with Chinese food delivered, then a coffee and roll at the airport the next morning.
- Of course, we had to get to the airport early for our second international check-in. We finally got to Roatan a full 24 hours late which was an unpleasant cut into a dive trip planned for months.
I filing a trip insurance claim of course as well as demanding compensation from the airline. We'll see how those go.