An Oceanic story about Great Service

[RoadWarrior]

About 3 weeks before my 1st dive trip of the year I bought a new Oceanic VT Pro w/transmitter. Played with it a time or two in anticipation my first outing with it.

Yesterday, 5/16, I took it back to my LDS because it wouldn't turn on. They popped a new battery in and it turned on. Bad battrery? Could be, but I didn't have a real warm and fuzzy about that. My LDS didn't have any more in stock so they couldn't exchange it. I'm leaving town in 3 days, 5/19, for Panama City. What now? No computer for the trip.

I called Oceanic. Got tech support on the 3rd or 4th ring. I explained the situation to Zach who said "I'll overnight one to your LDS, at Oceanic's cost, so you'll have it in time for your trip.

No if's, and's or but's about it... just good service.

Thanks Oceanic!

 

[WarmWaterDiver]

Another good candidate thread for the "Kudos" forum I think, but I'll leave that to the judgements of the Mod Squad.

 

[scubatoys]

Not surprised... There is a new sheriff in town... the new president of Oceanic is a friend of mine, Dan Emke. Dan is an avid diver, was a rep for a long time... understands this business from all angles. He became the president of Aeris, and now with a restructuring of the company, Dan is now the president of Aeris and Oceanic combined. He has always gone out of his way to support the customer, the store, and the industry in general. Their customer service is one of the reasons I highly endorse and carry the Aeris and Oceanic lines. They have never let me down when it comes to fixing a problem for one of my customers.

 

[uberspeed]

Great to hear as I bought Aeris stuff recently, good to know it'll have backup when needed. On a sidenote, I bought from Larry, so I doubt he would have hung me out to dry anyway.