Wurkkos is a company, which should have engineers, designers and a QA. So there has to be knowledge how to quantify these things. Especially to which precision, snd they should habe the budget to buy a necessary precise tool. A luggage scale measures like up to 40kg, and its not necessary to be precise within less than 0.1kg.
So its not really suitable to measure something in the range of 0.05 to 0.5kg (buyoncy!).
So what I am talking about is exactly customer support. As mentioned here by the representabt of the company the discussion with the customer is essential for them. Now Indo not define it as good, if its a reply with a like and "good question/remark I put it on the agenda". I believe if someone ask a question a good customer service will ask INTERNALLY and give the appropriate answer and not adk the customer how to measure it...
So if a private person owns equipment and wants to measure it - explanations all god. But if a company asks how to do this and obviously shows a non understanding of the physics its a no-go. Well yeah a kind of media / customer service does not have to know everything, but please ask internally before demonstrating customers that you have no idea whar you are talking about.
Besides whats the status of becoming a supporter?