There aren't any links, these conversations were done in person, not on-line. I am comfortable that you try and will continue to look out for the best interest of all involved.
At the Beneath the Sea show I sometimes receive criticism for my belief that the most important person at the show is the paying customer in the lobby with their wallets out to buy a ticket. I really do not care for the ball gown and tuxedo wearers, and I grimace at the fact I have to wear a suit and tie at certain times.
I have been reminded about a time a few years ago at the Friday night party when a woman sought me out and asked when the door prizes would be awarded. I apologized and informed her they already had been. She got quite upset and claimed I did not make any announcement as to when the tickets would be drawn. I assured her that I had and even had the support of a number of folks surrounding us assuring her I did indeed. Yet, somehow she managed to miss the announcement and the 20 minutes of drawing tickets, calling numbers and applauding the winners.
But, I did not call her claim, her opinion, bone headed. I did take it personally as I do not want this to happen to even one of our customers. In subsequent years I have added a specific time when tickets will be drawn, added signage about that, have asked the dj to make a few of those reminders and point it out in the evenings announcements prior to the drawing.
I have not had a similar complaint in the past 2 years. I doubt that woman will ever know the impact she had, but I do.
At the Beneath the Sea show I sometimes receive criticism for my belief that the most important person at the show is the paying customer in the lobby with their wallets out to buy a ticket. I really do not care for the ball gown and tuxedo wearers, and I grimace at the fact I have to wear a suit and tie at certain times.
I have been reminded about a time a few years ago at the Friday night party when a woman sought me out and asked when the door prizes would be awarded. I apologized and informed her they already had been. She got quite upset and claimed I did not make any announcement as to when the tickets would be drawn. I assured her that I had and even had the support of a number of folks surrounding us assuring her I did indeed. Yet, somehow she managed to miss the announcement and the 20 minutes of drawing tickets, calling numbers and applauding the winners.
But, I did not call her claim, her opinion, bone headed. I did take it personally as I do not want this to happen to even one of our customers. In subsequent years I have added a specific time when tickets will be drawn, added signage about that, have asked the dj to make a few of those reminders and point it out in the evenings announcements prior to the drawing.
I have not had a similar complaint in the past 2 years. I doubt that woman will ever know the impact she had, but I do.