Just want to tell that . I do recommend their products because of durability, but now I can say also that they have a superv customer service. :cool2:
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the dive shop owner told me that the manufacturer accepted my the defective equipment and replaced with a new one. - No shipping cost neither.
So let me get this straight... out of the blue our customer service told you that if there was cat hair on the warranty would be void? Why would we come up with such an odd comment. Something doesn't add up?
Sherwood Rep.
That is correct. I told them that it had a series of pin hole leaks about 4 inches long along the right bottom hem. The rep than stated that they had never had a defect in the avid bc and the most common cause of leaks was from cat claws.