piikki
Contributor
Personally, I prefer being treated as though I am capable of deciding for myself how to spend my money.
Whether or not the customer knows what the heck they are doing, I would agree with this. Smart seller knows how to probe whether not asking questions is an invitation to offer information or not, and shuts up if it isn't. I have no problem with sellers who try to help but I have a problem with sellers who force their opinion.
I can not count the times when I have gone to scuba shop and WANTED something. Something particular that they have. I have made my decision, I have read the reviews, browsed the internet, talked to some people, compared and come to a conclusion. I have checked the prices and come to a conclusion that I am happy enough to buy it from this shop for the price they offer. I want to make a quick stop and get it since I already spent a lot of time on my investigation. I want it.
I go to the shop, pick the item and pull my CC. Now comes the moment I dread. I already know the LDS opinion and I dont want it. I dont want to defend WHY I want this product either. I want it, let me out with the thing in my bag. Please. Give me a break and do not make me listen to your (same) speech every time if you think I buy wrong and odd stuff. Maybe it is what I am happy with even though it does not make you happy. I am supporting your shop, leave me alone. At least I am not one of those high maintenance customers who takes up all your time and then goes to buy online!