I am the owner of Castaway SCUBA and I agree that it would have been nice to have received a phone call about this instead of reading it on scubaboard, with that said, I will be researching this issue as I was out of town and this is the first I got wind of the situation. I can guarantee you that that tank could not have been filled to 3900 as I have purposely set the compressor to fill not more than 3600psi, the compressor is rated to 4000psi. As for the gauge checking, please please please and I can't stress this any more to everyone, you must check your own tanks before you leave the store. Whether it be Nitrox or Air, ask the team member to show you how to use the pressure checker and check them yourself. We train that in our Open Water classes, hopefully your instructor insisted on that as well when you were trained. As for the tank pressure checkers, we have two on site, if indeed something looks funny, hook up the second one. As for replacing the burst disk, I have no problem with it if it is truly your concern. Feel free to contact me directly 407-797-8397 and I will let them know you are coming.
As with any new employee, there are learning curves and we are attempting to work through those curves the best we can. I'm not at the store till after 6pm most nights so I need to be contacted if you see an opportunity for improvement. We, at Castaway, guarantee you will receive the friendliest and best service possible, I love to hear from my customers/friends be it good or bad- preferrably Good of course.
Bring the tank in and we'll check it out.
thanks,
Marta- it's time to Come out and play with Castaway