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It is there job to convince us to spend our money there... not the other way around. This industry just boggles my mind sometimes... what other retail establishment would people go to get so putoff and often mistreated? The Soup "Guy" from Seinfeld maybe (apparently can't use the N_z_ word without asterisks appearing).
Interesting that this attitude of "you owe me" seems to be rather prevalent in the scuba industry. I am very new to this, and thought it was only the owner of my LDS that was majorly shooting himself in the foot. I now drive considerably further to do my shopping. Any idea why this seems to be more common in dive shops than other retailers??