I find it quite odd that there are two glaring omissions from this thread: the customer, and to a lesser extent, the industry itself. We've become a society that wants what we want, when we want it, and at the cheapest possible price. Unfortunately too many dive shops and agencies have been all to eager (or simply forced to in order to remain viable) to accommodate them.
Take a look at any small to mid-sized town in America that Wal-Mart has moved into. The consumers have spoken, they'd much rather spend $30 on a (insert widget of choice here) that was made in a factory in China or Taiwan, rather than $100 on a similar widget made right here in the US, and getting the knowledge and support of a locally owned "boutique" store. Wal-Mart will effectively drive out all competition, putting those "mom and pop" shops out of business.
Now, I don't know about anyone else, but I find it sad that people are willing to trust themselves with "cheapo" and "weekend" dive certification programs. All a c-card does is give the person holding it the opportunity to place themselves in danger if not properly or adequately trained. Sure, diving is one of the safest sports on the planet, but certifying someone after a weekend just doesn't seem safe or sane to me. Am I saying that there aren't any excellent instructors out there that can give a great c-course on the cheap or in a weekend? No, I'm not, but the law of averages weighs in heavily there.
The industry itself is just as much to blame in a lot of cases as well. With manufacturers like Scubapro strictly enforcing guidelines for becoming an authorized dealer, it is keeping potential shops out of the loop. The constant need for manufacturers to keep coming up with new gimmicky gear instead of perfecting their current stuff that works doesn't help either. Also as far as I am concerned, I don't care how many people tell me that it is helpful, time-saving or whatever, I don't believe that the implementation of online course offerings by the certifying agencies are a good idea. Call me a stick in the mud, but I believe in the sanctity of hands-on, classroom learning.
Lastly I come to shops who don't listen to their customers, or who are in it for the quick score. IIRC, I remember hearing my OW instructor tell me that 90% of all certified divers do not continue on after their initial certification. That being said, when I went to get certified, I purchased a lot of my gear during or shortly after my training. I was sold a 5mm wetsuit (look at my location, what good is a 5mm wetsuit going to do me here?). When it came time to purchase my tank/regs/BC, I had decided that I definitely wanted a BP/W, and was all but flat-out told that they are not for recreational divers and that my LDS wouldn't sell me one.
I had dropped over $3K in that place (OW training included) and they could have kept me around for much more, but by not listening to me and my needs, not only did they lose me as a customer, but I refuse to recommend them to anyone in my area if I am asked which LDS to use.
In a lot of ways, it seems to me quite incredible that the industry is still functioning at all, seeing that it does so many things that is so counter-intuitive to staying in business, especially given these hard economic times. But what do I know?
Just my 02 psi...