What did the dive operator do to go the extra mile?

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ConchyJoe

Contributor
Messages
598
Reaction score
325
Location
South Sound, Grand Cayman
# of dives
5000 - ∞
So you are in paradise, and you go out with a Dive Operator for the first time.

Tell me what did the Dive Operator do to go the extra mile.

And tell me what the Dive Operator did that could have been better.

Please don't post names, just experiences.

To give you an example, I went out with one dive operator, and brought a banana and soft drink to have during up time. The Dive Operator broke out fresh made sub sandwiches. I have never seen people get so happy so quickly. Everyone chowed on the sandwiches, and it really had a positive effect on the guests.
 
Upon arrival at the shop the staff at Geofish in Playa del Carmen unpacked and checked all of our equipment. After each day of diving - they cleaned, stored and dried everything for the following day. At the end of our dive vacation - the last morning I arrived at the shop expecting to have to pack it all up and prepare to leave - only to find that everything was dry, clean and packed for traveling. Needless to say - we left them a very appreciative tip! We will be back down with them in about 5 weeks. :D
 
We arrived in a small town in a Latin American country, on a Sunday morning, but our bags did not. Nor would they catch up with us. The dive boat operator got on the phone and got the owner of a small shop to come into town so we could get all the essentials we needed.
 
On a liveaboard in the Bahamas, I dropped a fin while getting ready to climb the ladder. 80 feet to the reef below. I would gave gone into deco if I tried to go after it. The DM (who had been on the last dive) grabbed a tank and dove down. Took about 10 minutes, but he brought it back and I got to continue my dives. I bought him a full case of his favorite beer at the next shore stop.
 
It was going to be my first time in Hawaii.

First off, when I posted questions about Hawaii diving on SB, he answered them promptly.

His rate for a two-tank dive was the same as anyone else's, so I went with him. I was picked up at the hotel instead of having to brave Honolulu traffic to make it to the slip, search for a parking spot, or pay for parking. We were early, so he picked up some locally-famous donuts for us.

Each day I dove with him he supplied a DM for his "group." On one day the DM and I were the entire "group." He definitely lost money that day as the boat ride and DM must have cost more than my $80 two-tank dive trip but he didn't cancel the day which would have ruined one of my vacation days.

Five out of five stars in my opinion.
 
We just dove with Jim Abernethy's operation in Florida. First off, they have a very nicely laid out and impeccably immaculate boat. Second, the crew loaded ALL of our gear onto the boat for us, quickly and efficiently, and arranged it neatly. They were extremely helpful, assisting divers to stay upright and safe on the moving boat deck, and to depart and reboard the boat. The boat also had a beautifully designed ladder, with a small rise on the steps and excellent hand-holds all the way up. And we had artistically sliced and arranged fresh pineapple for surface interval!
 
And we had artistically sliced and arranged fresh pineapple for surface interval!

Seems fresh fruit is becoming the norm. We were with another operation and they sliced up oranges, pineapple, as well as grapes and apples. I consider fresh fruit comfort food for divers.
 
The Rocio del Mar, a Sea of Cortes live-a-board out of Puerto Penasco... the owners dove with us ON EVERY DIVE. They made sure that we had a great time and went out of their way to be accomodating to us. Major Kudos to Dora the Explorer and to her husband, LoLo.
 
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So you are in paradise, and you go out with a Dive Operator for the first time. Tell me what did the Dive Operator do to go the extra mile.
:D on Roatan:

Got "rained out" at a resort, we lost three days of diving. The resort gave us vouchers for a free week's stay.

Got "rained in" on another trip. Planes were cancelled for three days. The island's other big resorts guests loaded their own luggage into trucks every day, went to the airport, and then returned to the resort... just to have to pay for another night's lodging. At our resort, they carried our bags every day (until the plane made it in on Tuesday), gave us free loding and food- and free bar tab.

Certain divemasters take great pride in finding critters. Not so much the obvious things that are bigger than a toaster- you start to see that stuff fairly early, even if you are a vacationing diver. I mean the really small stuff. Then, on surface intervals, they explain how they find the interesting stuff. They taught me how to look for the precise niche environment certain creatures always gravitate towards. It's easy to find the environments, then stop- look at the area with care. The rest becomes obvious. Helpful DM's that can explain how and why are golden.

:dontknow: in Tobago:

The dive briefings would be held on a noisy, windblown dock. The divers present represented five nationalities and 4 languages, but the brief was without diagrams and in broken English.... although the resort held itself out to be the 'international traveler's choice'. There was a lot of foot traffic on this concrete pier- they also ran snorkel trips and had other, more family oriented dive groups. The pier was also kind of scary in that there were unprotected 5/8" threaded rods (bolts) sticking up out of the treadway maybe 2" tall. Yikes.

After three days of diving with this operation in the stiffest of all currents in the Caribbean, we spoke to the DM before he began the morning briefing and asked... if it was safe, could be please do certain dives that were known to be really ripping currents. He looked like we were talking dirty about his mom. Without a word, he stormed back up to the office, ten minutes later he came down and said only, "Let's go". In the group, unknown to him, was an editor from dive magazines in the UK and one from Germany.

:D in the Philippines:

The DM has three of us from a large group in the big kids group. I sucked air harder than the other two travelers. I told the DM that I would signal him at 1500 and 800. All I asked is that he use his skills and put me under the boat and point at 35fsw when I got down to 150psi. Try asking them to do that in Cayman.
 
This trip doesn't fit the locales you are wanting a report about but I want to point out one of Monterey's best dive boats. It's the BeachhopperII. The great thing they did was when my snuggle buddy was so sea sick it hurt him to move. Between dives Mary Jo returned to the dock to let him get off the boat. Plus she didn't charge him for the day. He didn't dive the first dive either.

That's service. And it got an extra two twenty's in the tip jar.
 

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