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Discussion in 'Dive Right in Scuba' started by Dive Right In Scuba, Feb 27, 2011.

  1. Dive Right In Scuba

    Dive Right In Scuba ScubaBoard Business Sponsor ScubaBoard Business Sponsor

    # of Dives: 500 - 999
    Location: Plainfield, Illinois, United States
    Well, we now have our own sub forum!! Please feel free to bring any specific questions, comments, or concerns to this page. We will check it often and hope this makes getting in touch with us easier :D

    Thanks again to everyone on Scubaboard for all of your support!!! Your purchases have allowed us to continue to bring you new equipment, great promotions, and great customer service. We strive to make your experience with us one that becomes more of a relationship. We want to be your Long Distance Dive Shop!

    Thanks again for all of your support, and Thanks to Scubaboard for giving us a Sub Forum :D
    They call me Tater and ScubaSam like this.
  2. The Chairman

    The Chairman Chairman of the Board

    # of Dives: I just don't log dives
    Location: Cave Country!
    Glad to have you here! Dive Right In Scuba has been an important sponsor for ScubaBoard for several years now. We are more than HAPPY to provide this forum for you, your customers and your future customers.
  3. MOAVRuss

    MOAVRuss Garibaldi

    # of Dives: 1,000 - 2,499
    Location: Houston, TX
    Mike Pederson and the entire team at Diverightinscuba.com have done an amazing job providing high quality gear at the best prices around, and when you add the fantastic customer service they simply are the best I've ever found. I've purchased everything from a PRISM 2 Tec CCR to hose clamps, tanks, wet suits, dry suit, pretty much you name the tec gear and I bought some of everything from them. The big bonus on top of all the above, they really will beat any other competitors price on the internet. Kudos to you all at DRIS.
    I'd rather buy from DRIS and have it shipped to Texas than purchase locally.
  4. WarrenZ

    WarrenZ Solo Diver

    # of Dives: 200 - 499
    Location: Las Cruces NM
    Dive right in scuba is one of my local dive shops. 1400 miles is local isnt it?
    Jax likes this.
  5. Jax

    Jax Deplorable American ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: AZ TX
    Congrats, DRIS! :clapping:

    It's about time they put you away!

    erm, gave you your own place!
  6. Spg01

    Spg01 Solo Diver

    # of Dives: 200 - 499
    Location: Orange County, Ca
    I had no idea this forum existed until the other day and since the first post says to bring your concerns............

    Back in February I needed new boots for my dry suit and noticed that DRIS offered the USIA ultimate replacement boots. The size 11 was out of stock but was shown to be back in stock in a few days. I also noticed on the DRIS dry suit accessory page Dry Suit Accessories - Get the Best and Latest Drysuit Accessories at Discount Prices - Dive Right in Scuba there is a banner that says a 3-5 day turn around time. Then I noticed that on the services page Drysuit Repairs | Regulator Repairs | BCD Repairs - Dive Right in Scuba the banner says the turn around time is a fast 7-10 days. That with a few orders over the years that have gone well and all the good things people have to say I decided to send my suit to DRIS.

    I received a call on Feb 9th saying my suit had been received and we talked about what I wanted done to the suit. That is also when I was told about a 4 week backlog, but we might get to it sooner. I asked about the 7-10 day turn around and was told DRIS is just really busy right now and that is not going to happen. I figured that since you already had the suit I would just live with it.

    Fast forward to March 8th. I send an email about the status of my suit since I have not heard anything. Mike says sorry for the delay and he will look into it. I get a response from Terry the next day saying he was sorry and explains that the boots are out of stock and was sorry nobody contacted me about it. Apparently the boots were never in stock and my suit just sat there for a month until I decided to check on it. How long would it have sat there if I had not called? After continued discussion with Terry, he said he would ship out a size 10 and 12 boots to try on before being installed and would get them in the mail the next day (March 11th) and get me a tracking number. I call Terry early in the week and ask if the boots have been shipped. I was told yes, but he did not have a tracking number yet. How does a package ship with no tracking number? A week later I write an email saying still no tracking number or boots. Finally the boots show up at the wrong address. I asked for them to be shipped to my work, but they showed up at my house instead. They had also been shipped next day, so they were never in the mail when I asked earlier. But no big deal I had them to try on, so I was happy. The bad part is that the boots did not fit. So I sent them back the next day.

    Talking again with Terry about what options I had besides the original USIA boots with the heel he said there was another boot he would send out for me to try before they were installed. That was March 21st. March 29th I sent an email saying that I had not received the boots yet and asked if they had been shipped. As of this morning April 1st I have still not heard anything.

    I appreciate DRIS sending out boots for me to try on since my size was not in stock (since the day it arrived). I also appreciate that another set of boots could possibly be sent out. But DRIS has also had my suit for 53 days and I am no closer to getting it back then when I sent it in. And just a tad longer that the 7-10 days advertised on the web site.

  7. 3D diver

    3D diver Solo Diver

    # of Dives: 200 - 499
    Location: Los Altos, CA
    Wait...where are the subs?

  8. Spg01

    Spg01 Solo Diver

    # of Dives: 200 - 499
    Location: Orange County, Ca
    Dive Right in Scuba

    You have to go back one forum then click DRIS. I probably should have posted there instead of in this message.
  9. ScubaInChicago

    ScubaInChicago Professional Photographer

    # of Dives: 50 - 99
    Location: Chicago, IL
    DRIS got my zipper replaced in under 48hrs and haven't had any damp feelings since. They're top notch and go above and beyond.
  10. Spg01

    Spg01 Solo Diver

    # of Dives: 200 - 499
    Location: Orange County, Ca
    So no reply from anyone on this, so I figured I would at least update it. After DRIS had my suit in their possession for 60 days they finally got it in the mail back to me, just a little longer than 7-10 days they advertise. So with shipping time it took 70+ days to install boots on my dry suit.

    Something to think about if you need your suit repaired......


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