Welcome!!!!

Please register or login

Welcome to ScubaBoard, the world's largest scuba diving community. Registration is not required to read the forums, but we encourage you to join. Joining has its benefits and enables you to participate in the discussions.

Benefits of registering include

  • Ability to post and comment on topics and discussions.
  • A Free photo gallery to share your dive photos with the world.
  • You can make this box go away

Joining is quick and easy. Log in or Register now!

Dive Right In Scuba

ScubaBoard Business Sponsor
ScubaBoard Business Sponsor
Scuba Instructor
Divemaster
Messages
4,072
Reaction score
914
Location
Plainfield, Illinois, United States
# of dives
500 - 999
Well, we now have our own sub forum!! Please feel free to bring any specific questions, comments, or concerns to this page. We will check it often and hope this makes getting in touch with us easier :D

Thanks again to everyone on Scubaboard for all of your support!!! Your purchases have allowed us to continue to bring you new equipment, great promotions, and great customer service. We strive to make your experience with us one that becomes more of a relationship. We want to be your Long Distance Dive Shop!

Thanks again for all of your support, and Thanks to Scubaboard for giving us a Sub Forum :D
 
Glad to have you here! Dive Right In Scuba has been an important sponsor for ScubaBoard for several years now. We are more than HAPPY to provide this forum for you, your customers and your future customers.
 
Mike Pederson and the entire team at Diverightinscuba.com have done an amazing job providing high quality gear at the best prices around, and when you add the fantastic customer service they simply are the best I've ever found. I've purchased everything from a PRISM 2 Tec CCR to hose clamps, tanks, wet suits, dry suit, pretty much you name the tec gear and I bought some of everything from them. The big bonus on top of all the above, they really will beat any other competitors price on the internet. Kudos to you all at DRIS.
I'd rather buy from DRIS and have it shipped to Texas than purchase locally.
 
Dive right in scuba is one of my local dive shops. 1400 miles is local isnt it?
 
  • Like
Reactions: Jax
Congrats, DRIS! :clapping:

It's about time they put you away!

erm, gave you your own place!
 
I had no idea this forum existed until the other day and since the first post says to bring your concerns............

Back in February I needed new boots for my dry suit and noticed that DRIS offered the USIA ultimate replacement boots. The size 11 was out of stock but was shown to be back in stock in a few days. I also noticed on the DRIS dry suit accessory page Dry Suit Accessories - Get the Best and Latest Drysuit Accessories at Discount Prices - Dive Right in Scuba there is a banner that says a 3-5 day turn around time. Then I noticed that on the services page Drysuit Repairs | Regulator Repairs | BCD Repairs - Dive Right in Scuba the banner says the turn around time is a fast 7-10 days. That with a few orders over the years that have gone well and all the good things people have to say I decided to send my suit to DRIS.

I received a call on Feb 9th saying my suit had been received and we talked about what I wanted done to the suit. That is also when I was told about a 4 week backlog, but we might get to it sooner. I asked about the 7-10 day turn around and was told DRIS is just really busy right now and that is not going to happen. I figured that since you already had the suit I would just live with it.

Fast forward to March 8th. I send an email about the status of my suit since I have not heard anything. Mike says sorry for the delay and he will look into it. I get a response from Terry the next day saying he was sorry and explains that the boots are out of stock and was sorry nobody contacted me about it. Apparently the boots were never in stock and my suit just sat there for a month until I decided to check on it. How long would it have sat there if I had not called? After continued discussion with Terry, he said he would ship out a size 10 and 12 boots to try on before being installed and would get them in the mail the next day (March 11th) and get me a tracking number. I call Terry early in the week and ask if the boots have been shipped. I was told yes, but he did not have a tracking number yet. How does a package ship with no tracking number? A week later I write an email saying still no tracking number or boots. Finally the boots show up at the wrong address. I asked for them to be shipped to my work, but they showed up at my house instead. They had also been shipped next day, so they were never in the mail when I asked earlier. But no big deal I had them to try on, so I was happy. The bad part is that the boots did not fit. So I sent them back the next day.

Talking again with Terry about what options I had besides the original USIA boots with the heel he said there was another boot he would send out for me to try before they were installed. That was March 21st. March 29th I sent an email saying that I had not received the boots yet and asked if they had been shipped. As of this morning April 1st I have still not heard anything.

I appreciate DRIS sending out boots for me to try on since my size was not in stock (since the day it arrived). I also appreciate that another set of boots could possibly be sent out. But DRIS has also had my suit for 53 days and I am no closer to getting it back then when I sent it in. And just a tad longer that the 7-10 days advertised on the web site.

Bryan
 
So no reply from anyone on this, so I figured I would at least update it. After DRIS had my suit in their possession for 60 days they finally got it in the mail back to me, just a little longer than 7-10 days they advertise. So with shipping time it took 70+ days to install boots on my dry suit.

Something to think about if you need your suit repaired......


I had no idea this forum existed until the other day and since the first post says to bring your concerns............

Back in February I needed new boots for my dry suit and noticed that DRIS offered the USIA ultimate replacement boots. The size 11 was out of stock but was shown to be back in stock in a few days. I also noticed on the DRIS dry suit accessory page Dry Suit Accessories - Get the Best and Latest Drysuit Accessories at Discount Prices - Dive Right in Scuba there is a banner that says a 3-5 day turn around time. Then I noticed that on the services page Drysuit Repairs | Regulator Repairs | BCD Repairs - Dive Right in Scuba the banner says the turn around time is a fast 7-10 days. That with a few orders over the years that have gone well and all the good things people have to say I decided to send my suit to DRIS.

I received a call on Feb 9th saying my suit had been received and we talked about what I wanted done to the suit. That is also when I was told about a 4 week backlog, but we might get to it sooner. I asked about the 7-10 day turn around and was told DRIS is just really busy right now and that is not going to happen. I figured that since you already had the suit I would just live with it.

Fast forward to March 8th. I send an email about the status of my suit since I have not heard anything. Mike says sorry for the delay and he will look into it. I get a response from Terry the next day saying he was sorry and explains that the boots are out of stock and was sorry nobody contacted me about it. Apparently the boots were never in stock and my suit just sat there for a month until I decided to check on it. How long would it have sat there if I had not called? After continued discussion with Terry, he said he would ship out a size 10 and 12 boots to try on before being installed and would get them in the mail the next day (March 11th) and get me a tracking number. I call Terry early in the week and ask if the boots have been shipped. I was told yes, but he did not have a tracking number yet. How does a package ship with no tracking number? A week later I write an email saying still no tracking number or boots. Finally the boots show up at the wrong address. I asked for them to be shipped to my work, but they showed up at my house instead. They had also been shipped next day, so they were never in the mail when I asked earlier. But no big deal I had them to try on, so I was happy. The bad part is that the boots did not fit. So I sent them back the next day.

Talking again with Terry about what options I had besides the original USIA boots with the heel he said there was another boot he would send out for me to try before they were installed. That was March 21st. March 29th I sent an email saying that I had not received the boots yet and asked if they had been shipped. As of this morning April 1st I have still not heard anything.

I appreciate DRIS sending out boots for me to try on since my size was not in stock (since the day it arrived). I also appreciate that another set of boots could possibly be sent out. But DRIS has also had my suit for 53 days and I am no closer to getting it back then when I sent it in. And just a tad longer that the 7-10 days advertised on the web site.

Bryan
 
https://www.shearwater.com/products/peregrine/

Back
Top Bottom