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Weird Teric screen stripe

Discussion in 'Shearwater Research' started by Kamaros, Dec 15, 2018.

  1. Kamaros

    Kamaros DIR Practitioner

    # of Dives: 100 - 199
    Location: Mountain View, California
    84
    60
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    I purchased a new Teric for Black Friday and took it out for a pair of dives last weekend - it's a great computer.

    However, today I noticed a weird vertical line running down the screen. It is not visible when the screen is off, but appears once the screen is turned on, and persists when the Teric is charging and the screen is rotated. Has anyone else encountered a similar issue?

    Interestingly, the color of the line changes based on what's on the screen, and based on the color theme.

     
  2. mcpowell

    mcpowell ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 100 - 199
    Location: Georgia
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    Mine does not have that. I'd be willing to be someone from Shearwater will be along shortly to tell you how to change a setting, or will have you send it back.

    They have great customer service.
     
  3. Scared Silly

    Scared Silly Regular of the Pub

    # of Dives: 500 - 999
    Location: on the path to perdition
    5,697
    1,294
    113
    That could be caused by faulty memory or screen. Most electronics if they are going to fail, fail early in their life. You will probably need to have it looked at under warranty.
     
  4. broncobowsher

    broncobowsher Solo Diver

    1,402
    897
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    Contact Shearwater, probably going to be warranty
     
  5. Kamaros

    Kamaros DIR Practitioner

    # of Dives: 100 - 199
    Location: Mountain View, California
    84
    60
    18
    Hmm, when I woke up this morning, it was back to normal again...
     
  6. Pao

    Pao Manta Ray

    # of Dives: 200 - 499
    Location: Manila, Philippines
    1,011
    236
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    Send it in anyway. Intermittent problems usually points to a hardware fault.
     
    Joneill likes this.
  7. Coztick

    Coztick Barracuda

    # of Dives: 50 - 99
    Location: calgary
    492
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    Ok, that's a whole new level of service!
    Spooky. ..
     
  8. Shearwater

    Shearwater Dive Equipment Manufacturer

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    @Kamaros . Sorry to hear that your Teric is misbehaving and is not presenting its best face to you. Can you please send us an email to info@shearwater.com so that we can initiate the RMA process. Please include the images you shared on this post as attachments to your email. Thanks.
     
    wheezy, Schwob, Dive Cochran and 3 others like this.
  9. freename

    freename ScubaBoard Sponsor ScubaBoard Sponsor

    # of Dives: 500 - 999
    Location: Toronto, Ontario, Canada
    98
    41
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    @Kamaros: I had the exact same thing happen to me... even if the line goes away, it'll be back again later. I sent mine back to Shearwater, they replaced the computer. I'm guessing it's just one of the hazards of a shiny new product!
     
  10. Tournesol2000

    Tournesol2000 Nassau Grouper

    # of Dives: 0 - 24
    Location: Toronto
    194
    80
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    I wish I could afford a steric, just so I can experience the great customer service
     

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