BEM
Contributor
We have two Smart Pro wrist computers that we received in 2004, as a result of the Uwatec warranty exchange.
This summer my wife’s computer went into the “err” message mode during a dive. This was at about dive # 70 on this computer. Don’t know what the battery % was before that dive. The dive shop sent it back to Uwatec and we got it back eight weeks later with a new battery, showing 100%.
The same time hers went, my registered at about 30%, so I did a few more dives and sent it back last week. It did not show any error message and was working properly. I have about 100 dives on it.
Even though she had fewer dives, she always put the computer into the fabric pouch for safekeeping. I wasn’t so meticulous. The bag would get wet from the moisture on the computer / strap and sometime we could hear it beep. I didn’t think that it would drain the battery, but I believe that is exactly why they discharged so soon. There should be some mention of this in the manual, or a different protective pouch that will not short out the buttons.
Looks like we’ll send them for new batteries every two years – good thing it’s a lifetime warranty. It’s a pain and shipping to/from the distributor costs us $25, but I understand that they also make sure it is functioning correctly. And we’ll wait until the computers are dry before using the pouches.
This summer my wife’s computer went into the “err” message mode during a dive. This was at about dive # 70 on this computer. Don’t know what the battery % was before that dive. The dive shop sent it back to Uwatec and we got it back eight weeks later with a new battery, showing 100%.
The same time hers went, my registered at about 30%, so I did a few more dives and sent it back last week. It did not show any error message and was working properly. I have about 100 dives on it.
Even though she had fewer dives, she always put the computer into the fabric pouch for safekeeping. I wasn’t so meticulous. The bag would get wet from the moisture on the computer / strap and sometime we could hear it beep. I didn’t think that it would drain the battery, but I believe that is exactly why they discharged so soon. There should be some mention of this in the manual, or a different protective pouch that will not short out the buttons.
Looks like we’ll send them for new batteries every two years – good thing it’s a lifetime warranty. It’s a pain and shipping to/from the distributor costs us $25, but I understand that they also make sure it is functioning correctly. And we’ll wait until the computers are dry before using the pouches.