"USB Device not recognized" error

[Scubacastor]

Hi all,

I am a new owner of this great computer and I clearly love it. Unfortunately I think mine apparently has an issue with the USB interface. I've done 3 dives so far and the the sync went well for the first two days. Yesterday back from dive #3, it was no longer recognized by my different PCs under Win7 and XP (does not appear as a drive letter, does not sync, still charge well). I check cables, clean contacts. I fear there's something faulty with the electronic part in charge of USB connections.

I've written a support ticket to UEMIS. I am waiting for their answer. In the meantime, just wondering if some of you had experienced this. I'll let you know about what UEMIS will say.

 

[Scubacastor]

So I got a reply from my support ticket #27216 on tuesday about my erratic USB problem. I had the usual stuff about cleaning USB contacts and checking cradle and also some parameters to check my internet connection to the UEMIS website but since this is a plug'n play problem rather than an internet issue, it was quite useless for me. I've sent a reply asking for a return authorization and I haven't heard from them since tuesday. With their whole website down, I guess I have to wait.

The unit went back okay by itself for an evening (!) and now is no longer seen at (not even a "USB device not recognized" error. Nothing).

I've also noted the third pin starting from the side where uemis is written is pinkish. Not sure if this is normal or electrolysis ? (wouldn't be surprised considering my usb issues)

Now, I start to be quite pissed off by having one of the most expensive computer on the market which sure has performed really great over 5 dives but with a most likely faulty usb port. Plus their website down does not help at all to provide any help and I assume that with all the people who have sent to support ticket about their problem syncing these days website, getting any help will take more time.

 

[Scubacastor]

so after another bunch of exchange, the SDA still does not work and the assistance requested me to send the unit back somewhere in Germany. I hope I'll get a quick exchange.

It's interesting to note there's a manual firmware process available. You have to copy a file to your SDA and use a key combination. I guess it would be good to have that possibility a little more publicly advertised in case uemis connect is down again.

 

[Scubacastor]

Some update with my problem:

The unit was sent from France to Germany on June 6th and reached its destination on June 10th

Today, June 15th, I had an email from UEMIS saying the USB chip was defective and therefore they send me in priority parcel a replacement unit.

Seems like my SDA should show up on Friday 17th or Sat 18th which would mean a door-to-door delay of 12-13 days including weekends and a holiday. Not bad.

 

[doctock993]

I'm having this same problem, but due to the current state of UEMIS, I'm guessing I'm out of luck....