Tusa Sav7 Evo-3 Support & Warranty Feedback Requested

[MrChen]

I recently had a flooding event on my Dive Xtras Blacktip Tech. While it was out, I purchased a used Tusa Evo-3. Fortunately for me, I'm getting my repairs covered under warranty. The conversation shifted a little as we wondered if Tusa's DPV warranty would replace a unit in the event of a flood, user error or not (though feedback on both is welcome).

Yes, I purchased a used unit and I have not expectation that it is under warranty, that's not what we are discussing. We'd sincerely like to hear about Tusa scooter support and warranty experiences.

 

[justinthedeeps]

Delete please, wrong thread.

@BoltSnap does this belong in a different place? Tusa subforum?

TUSA

Come and meet your TUSA reps here on ScubaBoard. Ask any question about their products. This is a TUSA only forum.

scubaboard.com

 

[BoltSnap]

@BoltSnap does this belong in a different place? Tusa subforum?

TUSA

Come and meet your TUSA reps here on ScubaBoard. Ask any question about their products. This is a TUSA only forum.

scubaboard.com

It maybe, but does tusa monitor their forum? The OP's post is probably better posted in this forum than in the tusa forum.


BTW, my post above was about my own post not the OP's post. I initially posted something and deleted it when I realized that I posted it in the wrong thread.

 

[MrChen]

I didn't realize there was a tusa forum. But if it's a general forum and not dpv specific, then this is probably a better place.

 

[justinthedeeps]

Yeah that was misunderstanding, I thought maybe there had been a request to delete or move the thread

 

[BoltSnap]

Yeah that was misunderstanding, I thought maybe there had been a request to delete or move the thread

If I thought that a specific thread was put in the wrong forum, I'd report it and let the mods take care of it. That's what I did with my now gone post above, I reported my own post.

 

[Rick Brant]

Why would warranty cover a flood that was “user error”? I mean unless it was a crazy bad design I can’t see this being covered.

Honestly I think your BT is only getting covered because you complained here, regardless of whose fault it really was.

 

[MrChen]

Why would warranty cover a flood that was “user error”? I mean unless it was a crazy bad design I can’t see this being covered.

Honestly I think your BT is only getting covered because you complained here, regardless of whose fault it really was.

Some companies are amazing. Shearwater and DeWalt are exceptional examples.

Your second statement should be discussed in the other thread. But for the record, with all my complaints, they sent me a bill. It wasn't until someone gave me the idea to hunt down their number and call them, did they reverse their decision.

 

[justinthedeeps]

Why would warranty cover a flood that was “user error”? I mean unless it was a crazy bad design I can’t see this being covered.

Honestly I think your BT is only getting covered because you complained here, regardless of whose fault it really was.

The concern coming up is that some Blacktips seem to be getting leaks, e.g. seawater getting into the tail cone, despite passing QC and vacuum check at the factory before delivery. It's not all of them.

When a flood or leak happens in a fairly new DPV, it is not clear how it happened, or where, or how much of it was due to user error. It could be the active o rings, and how we prep and open it.

Or it could something else like leaks in a new shaft seal or LED window, which probably can't be blamed on the user.

Probably the more careful thing to do is to buy it along with the optional vacuum insert, and then discover during surface testing if any particular leak issue develops quickly. Like in the first week or month of using it. That could be a much stronger case for making a warranty claim.

 

[Rick Brant]

Most warranties cover failures of the design or assembly when properly used, so I’m not saying they would/should -never- cover a leak under warranty, but asking for blanket leak protection up-front (including user error) is not reasonable IMO.

Personally I think the focus is a little off here. A DPV that leaked for no reason when the user followed all guidelines is a no-go for me, regardless of warranty coverage. Maybe that explains the Tusa switcheroo.