transferring shearwater desktop to cloud

[Budprop]

I have been logging my dives on the Shearwater desktop on my Mac and have the Cloud app on my iPhone. Is there a way to transfer the data from the desktop to the cloud? If not I would like to get the Cloud app on my Mac but when I search for Shearwater in the app store no results come up. Help please

 

[Mike1967]

Cloud Downloads - Shearwater Research

 

[Budprop]

Thanks Mike, I have that link. As I said when dealing with the Mac it has to be downloaded through the app store, which when searched with the Mac, Shearwater cannot be found.

 

[Shearwater]

Hi, Budprop. You can download the Mac installation file by going to the link Mike provided. Scroll below the opening page video and click on the Mac icon (not to be confused with iOS). That icon will take you to this file: https://www.shearwater.com/wp-content/downloads/ShearwaterCloudInstaller_2.2.0.dmg

I hope this helps.

 

[Mike1967]

Thanks Mike

No worries mate, what Shearwater said

 

[Laval]

Hi, Budprop. You can download the Mac installation file by going to the link Mike provided. Scroll below the opening page video and click on the Mac icon (not to be confused with iOS). That icon will take you to this file: https://www.shearwater.com/wp-content/downloads/ShearwaterCloudInstaller_2.2.0.dmg

I hope this helps.

Could you please advise how to actually transfer/sync data between the desktop and cloud versions of the app for Mac?

 

[Shearwater Cloud]

Hello Laval,

You can import all the dives from Shearwater Desktop into Shearwater Cloud by following these instructions:
1. In Shearwater Cloud Click on File
2. Under Import, click on “Import Shearwater Desktop Database”
3. The Open file dialog should open to Shearwater Desktop’s database location (For Mac, this should be something like: "Macintosh>Users[USERNAME]>Library>Preferences>com.shearwaterresearch.divebook>local store>dive_book_1.db")
4. In the Open file dialog, click on the file “dive_book_1.db” and click Open

I hope this clears things up, let me know if you have any other questions, I am happy to help.

 

[Brad Maxcy]

My Wife and I purchased Terics back in August of 2018. Love the computer and had no problems transferring dive log from Teric to iPad then to Cloud, then to Win 7 desktop. Then the Cloud software updated in winter of 2018 and we started to get dropped dives when we did same process. Went thru this same issue back in February of this year 2019, but Shaun at Shearwater at least replied. Took multiple emails to Shearwatter to get the issue resolved and ultimately there was an updated software fix for the Desktop & Cloud.

Now 2019 October the same problem. Again, both my wife and I are getting drop dives when transferring from the Cloud to our Window 7 desktops (separate machines). We've tried doing the "repair metadata & re-sync" routine several times on both our iPads & Desktops. Even tried doing the same routine with our iPhones. We still have the missing dives in our Desktop Cloud software. I only have 1 dive missing, but my wife is showing 7 dives missing from her list. Sent an email to info@shearwater.com & cmcnamee@shearwater.com on October 9th and still have not received any reply. No resolve, no reply to the issue from Shearwater!

 

[Shearwater]

Sorry about this, @Brad Maxcy. We have been on a long weekend holiday celebrating Thanksgiving (we celebrate it in October in Canada). Even so, it is still inexcusable that you have not received a response to your Oct 9th emails. Our engineers are currently out of the office. We will get someone to troubleshoot this issue with you tomorrow. We apologize for dropping the ball with your case.

 

[Stoo]

Sorry about this, @Brad Maxcy. We have been on a long weekend holiday celebrating Thanksgiving (we celebrate it in October in Canada). Even so, it is still inexcusable that you have not received a response to your Oct 9th emails. Our engineers are currently out of the office. We will get someone to troubleshoot this issue with you tomorrow. We apologize for dropping the ball with your case.

I'm sure I'm not the only one that finds this amusing. Imagine, a company that fails to answer a routine query from a customer over a long holiday weekend... Shocking.

I recall sending Shearwater an email over a long weekend a couple of years ago, just before I was heading away on a dive trip to BC. I had some weird error following a battery change. I received a reply from Lynn within an hour, and literally 60 seconds after they opened on Tuesday morning, I had a second email from an engineer, asking that I send my Petral in by courier. To cut to the chase, I got the Petral back on Friday and judging from the parts list included, it was basically a new computer in my old case. They had even replaced the screen that (I suppose) had a wee scuff from general use. The best part was that the box also included a new padded case, a spare set of straps, a couple of stickers, a T-shirt and a note "apologizing" for the problem...

Just another one of those "customers for life". (The new case came in handy when Mrs Stoo got a Perdix. (aka, my spare)