mike_s
Contributor
I went Saturday and talked to the LDS that sells AL gear and I felt he was treating me like I was dumb, I asked a few questions and I felt like I was bothering him. I guess if I had bought something from him beofre, then he would of spent more time with me. I dont know, but the other LDS that sells oceanic and other companies gear, seem to be more responsive and not any pressure at all. I dont want this to be a deciding factor, I just want good products regaurdless of the company.
well You're right that this should not have to be the deciding factor.
However, this is different per shop all over the country. It's not really brand related, but some certain brands the shops tend to be more "old school" acting like they are doing you a favor charging you full list price just to allow you to buy from there.
You also shouldn't have to have bought something in the past to get good customer service from a shop.
But the simple fact is that it appears that both shops have made a decision on how to treat their customers, which makesthis a deciding factor.
Do you want to have to deal with a shop owner that treats you like "you are dumb" or that "you are bothering him" every time you need something or to get the regulator serviced, or to buy follow on gear?
Or do you want to work with a shop that help you and is responsive to you?
Either brand has a good product, but I think your above post on how you were treated answers which shop you want to buy from.