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Thanks Carlos and Christina of scubageek.net

Discussion in 'Kudos' started by Kaliber35, Apr 26, 2010.

  1. Kaliber35

    Kaliber35 Contributor

    # of Dives: 25 - 49
    Location: South Florida
    229
    0
    I ordered a Promate stainless steel folding knife from their store on 4/3/2010. Two weeks later I didn't have a tracking number or the item. My account status just reflected "processing". Unsure of what this meant, I emailed customer service. I got no reply and over the following week I emailed a few more times with no results. Frustrated, I tired calling the number and it was not in service. Their site looked like a template versus an actual site. I became worried. Finally, I looked into the registration of the site and finally got a name and phone number of the register site domain. I called and left a message.

    I was called back within an hour. I was surprised. Carlos informed me that the site was under updates. He told me that he would look into my order. He did so and informed me that my item was on backorder. Not wanting to wait, I asked for a full refund.

    Christina emailed me with the following:
    They certainly didn't have to upgrade me at all. It would have been much easier for them to just charge my card back and be done with it. However, they wanted to express their appreciation for my business and offer a fair compensation for my time and concern.

    In the end I am happy. It seems like customer service does still exist.

    Thank you Carlos and Christina of TheScubaGeek.net
     
    Last edited: Apr 26, 2010

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