Teric Battery Drain - When OFF

[roguck]

Received my Teric back on Saturday. Battery a solid 100% coming through the post so good as new.
Great service from the service agents over here in the UK and quicker turnaround than I expected.

 

[Diver-6873]

Warranted replacements arrived today. Shearwater is absolutely 100% behind their products and, just as importantly, their customers. I only refer/recommend a handful of companies, hands down, and Shearwater has been one of them from the beginning. Things happen sometimes and companies who understand that and support their Customer base are the ones that people will keep coming back to and more importantly bring them new customers.

thanks group.

 

[Micheal]

Our Terics are our everyday wear and are dived several time (4-8) times a week, year round. However even when charged to 100% and turned “off” and on the dresser they can loose 40-50% of that charge within 24 hours. We are both on our second Terics as a result of this issue.

This kind of battery drain can not be what Shearwater expects.
Have any battery, or other, changes been made in more recent versions of the hardware?
Ours are hardware 25016-02 A and 25016-01 A and both at firmware v18.
Thanks.

Good to hear you are up and running again. I heard a rumor that the battery Manufacturer could not keep up with the Shearwater demand and sent some inferior batteries. Like you said this happens. That said my Teric got a new batter a few months ago too. 8 weeks ago, I broke my foot. Stubbornly I tried to finish my cavern course and made it worse. So now my Teric has not seen water in 45 days, checked it last weekend and still at 88% battery life. This is what I expected and happily received.

 

[Simran]

Having the same problem....going to try your 48-hour recommended fix.

 

[winger]

My wife and I both have been using a Teric since oktober 2019.
After 48 hours fully charged batteries dropped to 82% and 86% when the dc's are off. (Fairly similar results there.)
After contacting Shearwater, both were sent to Narked@90 in the UK for a check up (or maybe a battery exchange).

To be continued...

 

[Robbyg]

Mine seems to loose about 10% of the battery life each week when in standby mode with the display off. When some of you guys say the Teric is off do you mean just the display or do you mean going into the menu and using the off command?

 

[Dan]

Mine seems to loose about 10% of the battery life each week when in standby mode with the display off. When some of you guys say the Teric is off do you mean just the display or do you mean going into the menu and using the off command?

Yes. Press the top left button. However, before doing that, do the following:

- Turn off AI & compass in Dive Mode
- Charge Teric to 100%
- Remove Teric from the charger and turn it off
- leave Teric off for 48 hours
- Check if the battery %
- If lower than 92% the unit should be serviced.

 

[O-ring]

Mine seems to loose about 10% of the battery life each week when in standby mode with the display off. When some of you guys say the Teric is off do you mean just the display or do you mean going into the menu and using the off command?

Going into the menu and manually turning if off.

 

[Robbyg]

Going into the menu and manually turning if off.

I am not doing that but I suspect that using the OFF command does all the things that @Dan mentioned. It would be nice if Shearwater commented.

If this DC can go for 6 months in hibernation it must mean that the battery only drops about 4% per week in this state.

 

[Dan]

You need to turn off the AI and Compass before turning the Teric off.